tag:blogger.com,1999:blog-71396514813207670612024-03-04T06:48:51.007+05:30Indian Academy of Management (IAM)Unknownnoreply@blogger.comBlogger30125tag:blogger.com,1999:blog-7139651481320767061.post-88799489049217824352014-10-20T18:29:00.000+05:302014-10-20T18:42:58.942+05:30The 5th Immutable Tip for Creating Effective PowerPoint Presentations<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" height="260" width="640" /></a></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">PowerPoint is the easiest
platform to use. It is the de-facto software for presentation most businesses
use. However, many people are still unaware of its full potential. (</span><i style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Attend <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">our seminar</span></a> to
master the art of creating and delivering effective PowerPoint presentations</i><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">.)</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here, I am going to present
to all my readers the 5 immutable tips you can use to enhance the effectiveness
of your PowerPoint presentations (with a step-by-step approach). <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now, let’s first have a look
at #Tip 5. In case you missed the #Tip 4, it’s <a href="http://blog.indianacademy.org/2014/10/the-4th-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a>.</span><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Trick
5-</span></u></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"> Turn Square Images
Into Custom Shapes<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">We all know how important it
is to use photos in your marketing (maybe you downloaded our recent stock photo
collection, perhaps?), but do you know how to customize them? Make them fit
into your favorite shapes in PowerPoint -- all with just one click. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><b><br /></b></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><b>Crop-to-Shape:</b><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Click on the image and
select 'Format' in the options bar.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Choose 'Crop,' then 'Mask
to Shape,' and then choose your desired shape. Ta-da! Custom-shaped photos. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">What other PowerPoint tricks
do you keep up your sleeves? Share them with us in the comments below!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Also attend our seminar on
“Creating and Delivering Effective PowerPoint Presentations”. Hope to see you
there! | </span><a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue; font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know
more</span></a></b></div>
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<br /></div>
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<br /></div>
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Unknownnoreply@blogger.com3tag:blogger.com,1999:blog-7139651481320767061.post-80137990344404559642014-10-20T18:27:00.001+05:302014-10-20T18:42:43.468+05:30The 4th Immutable Tip for Creating Effective PowerPoint Presentations<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" height="260" width="640" /></a></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">PowerPoint is the easiest
platform to use. It is the de-facto software for presentation most businesses
use. However, many people are still unaware of its full potential. (</span><i style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Attend <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">our seminar</span></a> to
master the art of creating and delivering effective PowerPoint presentations</i><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">.)</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here, I am going to present
to all my readers the 5 immutable tips you can use to enhance the effectiveness
of your PowerPoint presentations (with a step-by-step approach). <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now, let’s first have a look
at #Tip 4. In case you missed the #Tip 3, it’s <a href="http://blog.indianacademy.org/2014/10/the-3rd-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a>. </span><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Trick
4#</span></u></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">- Having trouble
aligning all your items at the right place? Here’s the key!<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You can manually try to line
up your images, but we all know how that works out. You're trying to make sure
all of your objects hang out in the middle of your slide, but when you drag
them there, it still doesn't look quite right. Get rid of your guessing game
and let PowerPoint work its magic with this trick.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">How
to align objects to each other-</span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Select all objects by
holding down 'Shift' while clicking on them. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Select 'Arrange' in the
top options bar, then choose 'Align or Distribute.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) Choose the type of
alignment you'd like.<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">How
to align objects to the slide-</span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Select all objects by
holding down 'Shift' while clicking on them. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Select 'Arrange' in the
top options bar, then choose 'Align or Distribute.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) Select 'Align to Slide.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">4) Select 'Arrange' in the
top options bar again, then choose 'Align or Distribute.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">5) Choose the type of
alignment you'd like.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Click <a href="http://blog.indianacademy.org/2014/10/the-5th-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a> to discover The 4<sup>th</sup>
Immutable Tip for Creating Effective PowerPoint Presentations.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><b>Want to learn more on
conceptualizing, creating and delivering effective PowerPoint presentations? Register
for our seminar | <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">Know
more</span></a><o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hope to see you at the
seminar!<o:p></o:p></span></i></b></div>
<br />
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<br /></div>
</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-2978113935222982222014-10-20T18:25:00.001+05:302014-10-20T18:42:02.536+05:30The 3rd Immutable Tip for Creating Effective PowerPoint Presentations<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" height="260" width="640" /></a></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">PowerPoint is the easiest
platform to use. It is the de-facto software for presentation most businesses
use. However, many people are still unaware of its full potential. (</span><i style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Attend <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">our seminar</span></a> to
master the art of creating and delivering effective PowerPoint presentations</i><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">.)</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here, I am going to present
to all my readers the 5 immutable tips you can use to enhance the effectiveness
of your PowerPoint presentations (with a step-by-step approach). <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now, let’s first have a look
at #Tip 3. In case you missed the #Tip 2, it’s <a href="http://blog.indianacademy.org/2014/10/the-2nd-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a>. </span><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Trick
3#-</span></u></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"> Having
trouble with pesky background problems? Save only the slide components<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">One of my clients wanted to
make a presentation for a brand. However, he was facing trouble when he tried
to save every slide as an image. Doing this he found unwanted background colors
and other background problems. Hence, it deterred the process of making
versatile images in the PowerPoint presentation. I suggested this tip and it
worked well! <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Save
as image-Follow the steps below:<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Select all items by
holding 'Shift' while clicking on the items. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Do right click; select
'Grouping' & then 'Group.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) Do right click on the entire
group and then choose 'Save as Picture.' Boom, no white space at the back!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Click <a href="http://blog.indianacademy.org/2014/10/the-4th-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a> to discover The 4<sup>th</sup>
Immutable Tip for Creating Effective PowerPoint Presentations.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Want to learn more on
conceptualizing, creating and delivering effective PowerPoint presentations? Register
for our seminar | <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">Know
more</span></a><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hope to see you at the
seminar!<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-72853732609376828402014-10-20T18:23:00.001+05:302014-10-20T18:44:29.962+05:30The 2nd Immutable Tip for Creating Effective PowerPoint Presentations<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" height="260" width="640" /></a></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">PowerPoint is the easiest
platform to use. It is the de-facto software for presentation most businesses
use. However, many people are still unaware of its full potential. (</span><i style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Attend <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">our seminar</span></a> to
master the art of creating and delivering effective PowerPoint presentations</i><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">.)</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here, I am going to present
to all my readers the 5 immutable tips you can use to enhance the effectiveness
of your PowerPoint presentations (with a step-by-step approach). <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now, let’s first have a look
at #Tip 2. In case you missed the #Tip 1, it’s <a href="http://blog.indianacademy.org/2014/10/the-1st-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">here</span></a>.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Tip
2</span></u></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">- Having trouble
making everyone understand your presentation’s theme? Use the Slide Master<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Many have complained about
how difficult it is to have everyone on same page. For instance, many of my
colleagues expressed difficulty to get the marketing team understand the core
theme or idea while developing slide shares for a brand. Well, here’s the key
to let your branding commence without any hassles.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The
Slide Master! Follow the below steps-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Choose 'Themes' on top
navigation bar.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Click 'Edit Master on far
right, then click 'Slide Master.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) After making changes of your
choice, click 'Close Master.' Now all your current as well as future slides will
use the template you’ve selected. (This will make it easy for everyone
concerned to understand the core theme or idea of your presentation easily!)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="http://blog.indianacademy.org/2014/10/the-3rd-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">Click here</span></a> to discover The 3<sup>rd</sup>
Immutable Tip for Creating Effective PowerPoint Presentations.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Want to learn more on
conceptualizing, creating and delivering effective PowerPoint presentations? Register
for our seminar | <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">Know
more</span></a><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hope to see you at the
seminar!<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</div>
Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-7139651481320767061.post-22045700206891834902014-10-20T18:21:00.000+05:302014-10-20T18:47:01.185+05:30The 1st Immutable Tip for Creating Effective PowerPoint Presentations<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-kGwY_OUIndQ/VEUFFN3S6hI/AAAAAAAAAX8/_Y2K2jJgvlQ/s1600/ppt.png" height="259" width="640" /></a></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">PowerPoint is the easiest
platform to use. It is the de-facto software for presentation most businesses
use. However, many people are still unaware of its full potential. (</span><i style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Attend <span style="color: blue;"><a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">our seminar</span></a> </span>to
master the art of creating and delivering effective PowerPoint presentations</i><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">.)</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here, I am going to present
to all my readers the 5 immutable tips you can use to enhance the effectiveness
of your PowerPoint presentations (with a step-by-step approach). <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Let’s first have a look at Tip
1.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Tip
1-</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"> <b>Having trouble with
distorted images? Get your background customized!</b></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Have you ever felt the pain
of creating an infographic and then it does not fit correctly in the slide’s
default size? Probably yes. Now you can easily unhinge yourself from such
clutches of PowerPoint slides by embracing customized background of your choice.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">To
change the background size, follow the steps below-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) On the slide’s top-left
corner, select 'File.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Choose 'Page Setup.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) Type in the required height
as well as width of the background you need. Click 'OK.'<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">4) Click 'OK' again as the
dialogue box appears.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">5) There it is, your customized
background is ready!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Note-</span></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
It’s good to resize your slides prior to adding any objects, otherwise your
objects will appear distorted.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="http://blog.indianacademy.org/2014/10/the-2nd-immutable-tip-for-creating.html" target="_blank"><span style="color: blue;">Click here</span></a> to discover The 2<sup>nd</sup>
Immutable Tip for Creating Effective PowerPoint Presentations.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Want to learn more on
conceptualizing, creating and delivering effective PowerPoint presentations? Register
for our seminar | <a href="http://indianacademy.org/power_point_effective.html"><span style="color: blue;">Know
more</span></a><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hope to see you at the
seminar!<o:p></o:p></span></i></b></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-82700740140112688082014-10-16T01:34:00.000+05:302014-10-16T01:34:17.092+05:30How To Identify and Strengthen The Financial Benefits of Your Solution?<div dir="ltr" style="text-align: left;" trbidi="on">
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Take
help-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There’s no need to reinvent
the wheel. Take help from your sales representatives and marketing teams for
existing ROI case studies, calculators, graphs or other related material to get
started.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Keep
it easy-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The proposal should be compelling
as well as easily understandable. I recommend creating a spreadsheet containing
maximum 7-15 rows. Above this limit, it becomes confusing to anyone except the
most technical buyers. <o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Attain
an agreed analysis-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Both parties must co-author
see eye-to-eye on the potential financial benefits. The analysis need not be perfect,
nor should it be binding. However, it
does need to estimate the financial benefit to give your buyer a clear understanding
of the magnitude of the benefit of your exclusive solution.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Consider
all the possible scenarios-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This refers to considering
all the possible worst scenarios. It helps to enhance your value proposition
which is the value created from your solution. You’re able to enhance your
solution’s value proposition by examining the entire “pain chain” from the
buyer’s perspective. This <i>pain chain</i>
refers to the all the possible chain of incidents or events which may occur if
things go wrong. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Illustration-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">For instance, in future
there can be a missed shipment of auto components to a supplier. As a result
the supplier may fail to provide the required components to the respective auto
company thus causing a rippling effect.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">However, even in such
adverse scenarios, you give the buyer an assurance of a back-up plan which will
prevent the client from the ripple effect. For instance, in the same example,
if the supplier has multiple suppliers of the same components then there won’t
be any such hassles!</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 115%; text-align: center;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 115%; text-align: center;">This kind of approach
will take you a long way in building a credible, trusted and valuable client
base which will act as a rich source of revenues for any business!</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 115%; text-align: center;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Attend IAM’s seminar to enhance
your various professional skills | <a href="http://indianacademy.org/">Know
more</a><o:p></o:p></span></div>
</div>
Unknownnoreply@blogger.com7tag:blogger.com,1999:blog-7139651481320767061.post-51336318380291656472014-10-16T00:59:00.001+05:302014-10-16T00:59:48.661+05:30The 2nd Immutable Rule Of Sales Negotiation To Remember<div dir="ltr" style="text-align: left;" trbidi="on">
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://1.bp.blogspot.com/-CGTdg_Q9fL4/VD4IN8jARVI/AAAAAAAAAXo/X_LhlJo-2GM/s1600/n%2B2.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://1.bp.blogspot.com/-CGTdg_Q9fL4/VD4IN8jARVI/AAAAAAAAAXo/X_LhlJo-2GM/s1600/n%2B2.jpg" height="310" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="background-color: white; color: #666666; font-family: Roboto, Helvetica, Tahoma, Arial; font-size: 14px; line-height: 28px; text-align: start;">Attend IAM's seminar to master the art of sales negotiation and selling | Know more</span></td></tr>
</tbody></table>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">After several years of
working around sales negotiation, I have come to realize 2 essential rules of
sales negotiation which I want to share with you.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In this article, I am going
to reveal the 2<sup>nd</sup> immutable rule of sales negotiation. You can
browse through the 1<sup>st</sup> immutable rule of sales negotiation <a href="http://blog.indianacademy.org/2014/10/the-1st-immutable-rule-of-sales.html" target="_blank">here</a>.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Note-
</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This
is also applicable to all kinds of business negotiations other than sales
negotiation.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">After reading this article
which includes easy-to-understand illustrations you’ll be able to achieve a
win-win negotiation deal!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Law
2</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">- </span><b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Knowing the financial benefit of your
solution-</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Unawareness of the financial
benefit that your solution will provide to the other negotiating party will put
you in a defensive situation. It will make you the underdog thus forcing to
defend your price by offering discounts to enhance value. However, no
negotiating party whether in sales negotiation or other type of negotiation would
enjoy being in such a vulnerable position.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, it’s essential to determine
your solution’s financial benefit to prevent yourself from such losing situations.
<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Remember-</span></u></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Numbers
talk. When you know the financial benefit you’ll be able to achieve a win-win
deal by driving a compelling reason of profitability to both the parties.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></div>
<div class="MsoNormal" style="line-height: 150%;">
<i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">So
how is this done? You’ll understand as you read forward.<o:p></o:p></span></i></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">How to
present one’s financial benefit of a solution?<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There are <b><i>2 proven
methods</i></b> of conveying a solution’s financial value which you can use- <o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Total Cost of Ownership
(TCO) –</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Total Cost of Ownership
(TCO) conveys, “My solution will cost less in terms of usage and implementation
than the competitors.” <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">TCO focuses on cost factor
and not your solution’s unique value which it creates. Now there’s a catch! You
do not want your buyers to compare your solutions in terms of TCO. This may put
you in a situation where you no longer compete based on the value proposition
of your solution. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, the buyer will make
decisions based on cost. And the best manner to enhance the TCO is by lowering
the price further, a situation nobody wants to be in. <o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Return on Investment (ROI)-<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">ROI terms to be a better
option as it focuses the attention on the value proposition. By quoting a
yearly or a monthly benefit to buyer, you assure him a payback within certain period
of time. This is much more appealing due to the predictable and measurable
factors it consists of.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Illustration-<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Say your solution helps the
client to save or earn $25,000 every month. Your total solution cost is $100,000.
Therefore, the payback period is 4 months. In this way you present a measurable
solution which the client will always feel safer to go with! <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The <b>major salient feature</b> of the ROI system is that you’re able to convey
how much value will be created through your solution over a period of time.
This shortens the sales or business cycle. The buyer actually realizes the
gains after a period of time which makes sense to any negotiating party.<o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Note-</span></u></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> If
you show your solution’s ability to give a payback within less than 1 year, the
buyer will usually allot your funds from his operating budget than the capital
budget. This requires fewer approvals and shortens the business cycle. Also
it’s easier to close!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Stay tuned for my next
article on <i><b>How To Identify and Strengthen The Financial Benefits of Your
Solution?</b></i><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Till then you can browse
through useful business and management related articles to get useful tips to enhance
your business related skills and management efficiency.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Attend IAM’s seminar to enhance
your various professional skills | <a href="http://indianacademy.org/">Know
more</a><o:p></o:p></span></div>
<br />
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-18730864569402205062014-10-15T10:59:00.001+05:302014-10-15T10:59:33.236+05:30The 1st Immutable Rule Of Sales Negotiation To Remember<div dir="ltr" style="text-align: left;" trbidi="on">
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://1.bp.blogspot.com/-PjPBTUz0AAc/VD4F33KfnnI/AAAAAAAAAXc/l6jShKlIGmk/s1600/n%2B1.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://1.bp.blogspot.com/-PjPBTUz0AAc/VD4F33KfnnI/AAAAAAAAAXc/l6jShKlIGmk/s1600/n%2B1.jpg" height="232" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Attend IAM's seminar to master the art of sales negotiation and selling | <a href="http://indianacademy.org/professional_selling_techniques.html" target="_blank">Know more</a></td></tr>
</tbody></table>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">After several years of
working around sales negotiation, I have come to realize 2 essential rules of
sales negotiation which I want to share with you.</span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">In this article, I am going
to reveal the 1</span><sup style="font-family: Arial, sans-serif; line-height: 150%;">st</sup><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"> immutable rule of sales negotiation. Let’s begin
the journey towards achieving a win-win negotiation deal! (You can attend our
seminar on “Effective Professional Selling Techniques” & Become a Sales
Superstar! | </span><a href="http://indianacademy.org/professional_selling_techniques.html" style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Know more</a><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">)</span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Note-
</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This
is also applicable to all kinds of business negotiations including sales
negotiation.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">After reading this article
which includes easy-to-understand illustrations you’ll be able to achieve a
win-win negotiation deal!<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Law
1</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">- </span><b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Prior to beginning any negotiation, ask
yourself, “Am I or Are We the buyer’s top choice?</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Never start your negotiations
until you’re sure that you’re the buyer's top and foremost choice. This is the
golden rule to remember, <i>why?</i> It’s because
you cannot simply drive your way to the number one preference merely by quoting
lower price. Also you should not! If you do then it will become a race towards
the bottom. This is because there will always be several competitors who will
be willing to offer at lower price tags. However, if you also take the same
road it will put a dent in your profitability and margins. <b><i>Hence, you will end up in a
win-lose situation where you’ll be the loser</i></b>!<o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">#Remember-<o:p></o:p></span></u></i></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l3 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you are not their 1st preference, the buyer
is only using you to achieve a lowered price compared to the cost of their top preference–
your competitor. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l3 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you’re the top preference– you enjoy the
right to quote a price premium. <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">How to
position yourself as the buyer’s top preference?<o:p></o:p></span></i></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">An important fact relating to sales
negotiation or any kind of negotiation- <o:p></o:p></span></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">People don’t buy price, they
buy risk! <o:p></o:p></span></u></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, don’t focus on
cutting your price but focus on the other party’s risk factors, both business as
well as personal. Embark on methods on how you can reduce them and give the
party a comprehensive solution. <o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Illustration-<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Taking the business
perspective, while evaluating solutions, the client is focused on risk factors
like, “If we choose a particular party and its solution fails then…”<o:p></o:p></span></div>
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</div>
<ul style="text-align: left;">
<li style="line-height: 150%;"><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
it negatively affect our profits?</span></i></li>
<li style="line-height: 150%;"><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Arial, sans-serif; font-size: 14pt; font-style: italic; line-height: 150%;">Will
it hamper our relationship with shareholders and employees? </span></span></li>
<li><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
we lose out on valuable customers to the competition? </span></i></li>
<li><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
it make us uncompetitive in the market? </span></i></li>
</ul>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now talking from a personal perspective,
your client is more likely to ask himself, “If we happen to choose this party
and our relationship fails then… ” <o:p></o:p></span></div>
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</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
I be fired? </span></i></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
this put a dent in my 10-year stint at the company? </span></i></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><i style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Will
it affect my appraisal or bonus? </span></i></li>
</ul>
<!--[if !supportLists]--><br />
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Understand
what the client actually wants?<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">As per my experience, there
are few buyers who worry about marginal differences in costs which exist between
you and competition. However, if they are assured of the best solution from
you, you’ve just cracked the sales negotiation or any other business
negotiation pretty well!<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Note-</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> The
best solution garners protection from the several risks of the negotiating
party which we just discussed. <o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Remember-</span></u></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> No
one would want to risk their personal careers, business profile and bonus to
take care of families just to save a few company dollars!<o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">#Concluding note-</span></u></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> Focus
on re-affirming the negotiating party of securing their risk factors. This will
place you in a better position than competitors and you can then command a
price premium! <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In the next article, I will
be revealing The 2<sup>nd</sup> Immutable Rule of Sales Negotiation to Remember.
Till then stay tuned and have a look at other useful business and management related
articles to get insights to enhance your business related skills and management
efficiency.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Attend IAM’s seminar to enhance
your various professional skills | <a href="http://indianacademy.org/">Know
more</a><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-79298293343169704462014-10-14T11:48:00.000+05:302014-10-14T11:48:24.204+05:30The 3 Sales Prospecting Errors One Must Stop Committing Today!<div dir="ltr" style="text-align: left;" trbidi="on">
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<tr><td style="text-align: center;"><a href="http://2.bp.blogspot.com/-s1xA5pwHno4/VDy_NnYMCgI/AAAAAAAAAXM/JlLVyFjbuuA/s1600/sell.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://2.bp.blogspot.com/-s1xA5pwHno4/VDy_NnYMCgI/AAAAAAAAAXM/JlLVyFjbuuA/s1600/sell.jpg" height="320" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Join us at the seminar of "Effective Professional Selling Techniques" | <a href="http://indianacademy.org/professional_selling_techniques.html" target="_blank">Know more</a></td></tr>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The 1<sup>st</sup> impressions
are everything when it comes to sales. If any sales rep fails to begin with a right
pitch to the appropriate person at right time, he is likely to lose the deal. Hence,
when it comes to selling the right way, right sales prospecting is one of the crucial
aspects. <o:p></o:p></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 28px;">(</span><b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 21.4666652679443px;">Join us at IAM’s seminar on Professional Selling Techniques | </span></b><b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 21.4666652679443px;"><a href="http://indianacademy.org/professional_selling_techniques.html">Know more</a></span></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 28px;">)</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">As per my experience, many reps
ignore this important aspect of the right sales prospecting approach. As a
result, they fail to understand who is a good lead, what should they talk and when
should the prospects be contacted.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Further you’ll learn to overcome
the 3 most flagrant sales prospecting errors which are also easily fixable. <o:p></o:p></span></div>
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<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l0 level1 lfo1; text-align: center; text-indent: -.25in;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">1.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Pitch not the decision maker
but other influencers-<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Many sales reps attempt to find
the decision maker at the respective company through their job titles. Once acquired
all the contact information, assuming the person to be the contract signer, the
reps communicate with him/her through call or email.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">However, what do you do when
there’s no revert? You’ve already pitched your brand to a potential valuable
client but now you have nowhere to go! <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Therefore, I suggest sales
reps to avoid searching the decision maker while at 1<sup>st</sup> attempt of
sales prospecting. Instead, reach out to other horde of influential people in the
company. Ask for referrals towards the person you ultimately want to meet. This
strategy is likely to be successful as there are greater chances the decision
maker will consider your pitch!<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;"><br /></span></b></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l0 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">2.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Concentrating on
short-and-quick fixes doesn’t work-<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">When it comes to sales
prospecting, many sales representatives think it’s all about uncovering the buyer’s
pain points and explaining how your service or product will help. Before you
buy that, consider the following illustration-<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It’s the wedding of a man’s daughter’s.
The man however faces a blown tire while driving his car to the wedding. Seeing
another driver walk towards him the man feels fortunate. However, there’s a
paradigm shift when the other driver utters the following solution- <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">“Hey, you need a tire it
seems” says the driver.<o:p></o:p></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">“No! I need a ride not a
tire!” the father replies, frustratingly…<o:p></o:p></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You see that? It points out
a very important difference in selling remedies for certain pain points (tires)
Vs. providing a well-thought and comprehensive solution! (Ride to the
daughter’s wedding).<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, sales reps should not
concentrate on short-and-quick fixes. However, you must <b><i>listen</i></b> to the buyer’s concerns
carefully and then provide a comprehensive solution! <o:p></o:p></span></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l0 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">3.<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Don’t act desperate!<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Following up is a vital aspect
of sales prospecting. Many sales reps claim of being persistent without
pestering. However, many do not end up being either.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Illustration-<o:p></o:p></span></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The wrong approach</span></i></b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">- <o:p></o:p></span></i></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">A sales rep ‘A’ has got 5
touches to spread across a month. He chooses the too-early-too-many-times
approach and blasts the prospect at several times trying to get attention
within short time. He spends his first 2 touch points on the very first day
followed by sending 1 message each of the following three weeks.<o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The right approach-<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Sales rep ‘B’ spends only 1
touch on the first day followed by the 2<sup>nd</sup> after two couple weeks. He
then spends the 3<sup>rd</sup> one during the month’s last week. The remaining 2
is spent on the last 2 days of the month. <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In this way, you should patiently
wait for first few weeks and gradually ramp up, not other way around!<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Want to learn more about effective
prospecting and selling techniques? Come to my seminar on “Effective selling
techniques” and become a sales superstar! It’s going to be held in Mumbai,
Bangalore and New Delhi. Hope to see you there | </span><a href="http://indianacademy.org/professional_selling_techniques.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know
more</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
</div>
Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-7139651481320767061.post-72362528740338147782014-09-30T07:53:00.003+05:302014-09-30T07:53:47.071+05:30Co working hubs- The Preferred Workstation Of Future Business Entrepreneurs!<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-h24D1wen8ew/VCoS_J5SovI/AAAAAAAAAWw/yv_lHEvLBO8/s1600/co%2Bhub.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-h24D1wen8ew/VCoS_J5SovI/AAAAAAAAAWw/yv_lHEvLBO8/s1600/co%2Bhub.jpg" height="300" width="400" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://foundersuite_blog.s3.amazonaws.com/wp-content/uploads/2013/08/Code-For-America.jpg">Co-working hub</a></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Get introduced to </span><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><a href="http://blog.indianacademy.org/2014/09/corporate-trend-alert-picturing-21st.html" target="_blank">21<sup>st</sup> century workplace</a></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><span style="background-color: white;">!</span>
Co-working hubs boasting fun and luxury amenities like cafeteria, fun zones
& meeting rooms, even crèche for women entrepreneurs to carry their child
with them are becoming the most preferred workstation of tomorrow!</span></div>
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<span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">They are a great option for businesses
and </span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 19px; line-height: 28px;">start-ups</span></span><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;"> who want well-equipped places at lesser costs compared to rents
and purchase of a place. <o:p></o:p></span></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Versatile-
Get all your needs nurtured under one roof!<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There’s one major striking
aspect of these co-working hubs which makes them a perfect workstation! Apart
from offering a favorable working environment, it helps startups &
businesses greatly to build valuable networks! You get everything from
technical help, valuable mentoring sessions, getting investors to meeting new
customers & even hiring an essential talent pool all under one roof!<o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Hear
from some of the executives turned successful start-ups with the help of
co-working hubs!<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Ritu Ghuwalewala is the owner
of big-data analysis firm MavenMagnet started in 2009. She, at the age 28, learnt
to fire a worker. He was highly qualified & was the only local team member
in Mumbai in 2012. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">And for Ritu, it was a tough
moment as it was a growing phase. "If there had been a concrete office resembling
our only company, I would not have been able to do it," says Ritu. Her brother
& cofounder worked from United States.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">“Luckily, I wasn’t operating
from our own office. I had peers around me at Bombay Connect (coworking hub in the
upscale Bandra in Mumbai) where large group of skilled entrepreneurs advised me
on how to fire an employee who’s not shaping up,” said Rita. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Huddled round a table on the
1<sup>st</sup> floor of Social Connect in Bangalore are Anjali Batra &
Shuchir Suri, the young founders of Food Talk India. They work hard on their
phones & notebooks. However, the ambience boasting soft lighting and couches
along with EDM music and bar counter only suggests that the duo were living it
up all-away from the office!</span></div>
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<b style="line-height: 150%; text-align: center;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b style="line-height: 150%; text-align: center;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Searching for lucrative business
opportunities? Get in here!</span></b></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Satish Khanna who’s a former
pharmaceutical honcho turned successful entrepreneur says: "Networking is
key for a successful business." He works out of Regus which is a
multinational co-working hub boasting 5-star feel. </span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">"Every Monday I remove time
to meet corporate and executives of 2 companies which work from here. This
helps me greatly to make new contacts & further new connections which lead
to newer and lucrative business opportunities."</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There are more things you’ll
love about co-working hubs. The work tables there gets easily converted into the
lunch tables & you can quickly revert back. </span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">For instance, at 91Springboard
in Delhi, the reception area can become a lounge with carom board and so on. This
reflects good utilization of space. They’re flexible, nimble and modern which
have made startups & businesses go gaga over these evolving workspaces of
future!</span></div>
<br />
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<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAA&url=http%3A%2F%2Fwww.indianacademy.org%2F&ei=gTEdVNm3KYeSuASWtYCwCw&usg=AFQjCNEiW3pztNCvMnu0hs48TecgLRX3Hg&bvm=bv.75775273,d.c2E">Know
More</a></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
about Indian Academy of Management’s (IAM) practical and highly informative business
seminars and corporate events to take your business and career to a new high!<o:p></o:p></span></div>
</div>
Unknownnoreply@blogger.com9tag:blogger.com,1999:blog-7139651481320767061.post-33266236398581877932014-09-30T07:46:00.001+05:302014-09-30T07:55:12.871+05:30Corporate Trend Alert- Picturing 21st Century Workplace!<div dir="ltr" style="text-align: left;" trbidi="on">
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://2.bp.blogspot.com/-R2aT4wtM1uE/VCoRyt87wnI/AAAAAAAAAWk/5RQ-w99T6rM/s1600/co%2Bworking%2Bhub.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://2.bp.blogspot.com/-R2aT4wtM1uE/VCoRyt87wnI/AAAAAAAAAWk/5RQ-w99T6rM/s1600/co%2Bworking%2Bhub.jpg" height="266" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="http://anisb.files.wordpress.com/2013/01/img_7107.jpg">Co-working hub</a></td></tr>
</tbody></table>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Centuries ago, hunter
gatherers possessed farms. 20th century manufacturing era reflected the start
of factories. And then the services era brought a wave of snazzy corporate
offices boasting glass and chrome. Do you have any clues on how the tomorrow’s workplace
will look like?</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It’s here! Driven by lively
startups & scrappy entrepreneurs to passionate freelancers &
consultants, it’s going to be the era of virtual world leveraging the power of networking.
<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The DEN of the future entrepreneurs!<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In the past week, I spent
time with startups in their lovely den only to find clues of 21<sup>st</sup>
century workplace! They’re none other than what are known as <b><i>co-working
hubs</i></b>. Increasing number of startup businesses are showing interest in
setting up offices in various co-working hubs. <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">What
is a co-working hub?<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Co-working hubs are shared
office spaces. You can book space on a per seat basis which is much cheaper
than the enormous rents or buying a place and even getting a plush ambience!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Start-ups are undoubtedly becoming
a hot favorite so much so that young, old & experienced executives are trading
their comfy jobs for a rough ride building businesses with these startups. No
wonder, co-working hubs are the best place to spot such start-ups.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You’ll find them mushrooming
all over. Examples include, 91Springboard, Stirringminds & Social Offline In
Delhi. There’s also Bombay Connect and The Playce in Mumbai. All have of expanding
to multiple cities & fast. Bangalore also known as India’s Silicon Valley is
the startup hub which seems far ahead with such exciting facilities.<o:p></o:p></span></div>
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<br /></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">What’s
special about these co-working hubs which have made them so popular?<o:p></o:p></span></i></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There
are 5 reasons-<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 1)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">They offer great flexibility while startups scale
up or scale down. Here, one needs to book space on a per seat basis which helps
to cut significant costs related to buying or renting a place & it’s very easy!
<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 2)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Co-working hub reflects a plug-and-play
model. It cuts down all administrative hassles which distracts several startups
and tends to eat into their precious energy and time. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 3)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Talent hiring & retention is a big issue
today where young entrepreneurs prefer a hot-and-happening work place. And for bootstrapped
businesses it’s a hard one if gone by renting or buying a place! In such
scenarios, co-working hubs act like a boon offering great place to work! <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Boringbrands.com’s Aakriti
Bhargava says, “To operate out of trendy co-working hubs are major drivers to help
her attract & retain talent.”<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Read more on, <span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><a href="http://blog.indianacademy.org/2014/09/co-working-hubs-preferred-workstation.html" target="_blank">Co working hubs- The PreferredWorkstation Of Future Business Entrepreneurs!</a></span><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAA&url=http%3A%2F%2Fwww.indianacademy.org%2F&ei=gTEdVNm3KYeSuASWtYCwCw&usg=AFQjCNEiW3pztNCvMnu0hs48TecgLRX3Hg&bvm=bv.75775273,d.c2E">Know
More</a></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
about Indian Academy of Management’s (IAM) practical and highly informative
business seminars and corporate events to take your business and career to a
new high!<o:p></o:p></span></div>
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Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-7139651481320767061.post-87384583936746382052014-09-22T09:12:00.001+05:302014-09-22T09:21:41.958+05:303 Key Benefits of E-Procurement for Businesses<div dir="ltr" style="text-align: left;" trbidi="on">
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<tr><td style="text-align: center;"><a href="http://1.bp.blogspot.com/-ubd7ihEsKgQ/VB-catPSZXI/AAAAAAAAAWE/pMXXYgRzdAA/s1600/e_proc.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://1.bp.blogspot.com/-ubd7ihEsKgQ/VB-catPSZXI/AAAAAAAAAWE/pMXXYgRzdAA/s1600/e_proc.jpg" height="318" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcQQDacFhfRHo6dMX9hS36bY8Ylj_v18exIo8h1Ocfasdfy9r74ydw">Source</a></td></tr>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Today’s economical frenzy scenario
requires businesses to cut down costs. And one of the best ways to do so is through
e-procurement. Hence, businesses switch to e-procurement solutions which give
myriad of benefits along with improvement in time-to-market mechanisms & reduction
in operating costs to enhance profit margins.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="http://blog.indianacademy.org/2014/09/importance-of-electronic-procurement.html">The importance of E-procurement</a> lies in helping businesses avoid costly mistakes & maintain their
competitive edge. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This insightful piece of article
throws light upon the 3 crucial benefits of e-procurement for businesses. <o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Get rid of high administrative
costs<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">High administrative costs
eat into a large chunk of business profits. When you implement local B2B or B2C
e-Marketplace, it automates the entire administration process involved in
purchasing. Thus, it makes the business administration a truly paperless mechanism. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Traditionally, procurement
has been viewed with criticism for its complexity in terms enormous paper-work.
This still chases many organizations. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">E-procurement relieves staff
from huge administrative burden which is the first major crucial benefit of
e-procurement for businesses. It automates key tasks, saves valuable time &
ultimately saves crucial money to be used for productive purposes.<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Reduction in purchase costs<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This is the 2<sup>nd</sup>
crucial benefit of e-procurement for businesses. E-procurement does not fundamentally
reduce purchase costs. However, it
empowers the organization to achieve important goals in the following manner-<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">E-procurement introduces a system which people
can easily use. For instance, it ensures that everyone in business adheres to the
preferred supplier rules and preferences. This reduces <i>maverick buying</i> which causes 20% more payment due to buying on an
ad hoc basis.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> It increases the organization’s buying power
with its selected suppliers.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Transactions with suppliers electronically
increase the chances of getting significant bulk discounts from suppliers. This
happens as the administration costs of suppliers also plunge. <o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> The reduced ‘maverick buying’ from business
employees cause suppliers to become more committed due to assurance of greater
share from the respective business organization. Thus a valuable long term relationship
is established between B2B or B2C entities.<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Reduced Purchase Cycle Time<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Certain organizations experience
fritter due to their requisition-to-delivery time which may extend for various days
or months. This makes even a proper procurement procedure simply unfeasible especially
for important and immediate orders and sourcing. This happens because of delays
due to paper-based requisitions which require manual authorization for checking
budgets & commitments before ordering. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">E-procurement offers an
efficient e-Marketplace solution. Its inbuilt workflow streamlines business process
thus avoiding common bottlenecks by the following ways-</span></div>
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</div>
<ul style="text-align: left;">
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It enables automated check of requisition with
the help of pre-configured settings & electronic authorization mechanisms. </span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It enables complete analysis of business
purchase cycle easily thus speeding up the whole process.</span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It enables the procurement staff to quickly identify
common bottlenecks without delays due to internal or external forces. </span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Simply, it empowers the staff to get the
required job done quickly & without sacrificing control!</span></li>
</ul>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Note-</span></u></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> E-procurement
is one essential part of Purchasing & Materials Management. Indian Academy
of Management is conducting a practical and insightful business seminar on <b>Purchasing & Materials Management</b>.
The <b>goal </b>of this seminar is to make executives
and corporate personnel learn how to make <b>purchasing
a constant profit centre!</b><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In includes detailed explanation
of the following and how it can be used to enhance business profits-<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in;">
</div>
<ul style="text-align: left;">
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">E-Procurement </span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Legal Aspects of Purchasing </span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Overseas Buying</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Vendor Management</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Negotiations in Purchasing</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Financial Aspects of Materials Management</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Techniques for Control of Inventory</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Modern Storage and Warehousing Practices</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Logistics & Supply Chain Management
Concepts</span></li>
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Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-7139651481320767061.post-20297285045437289492014-09-22T09:04:00.001+05:302014-09-22T09:23:20.046+05:30Importance of Electronic Procurement for Businesses<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="http://4.bp.blogspot.com/-f6F4LTfuIrk/VB-dIxDdNFI/AAAAAAAAAWM/31DQLo7AdGQ/s1600/e%3Dprocurement.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-f6F4LTfuIrk/VB-dIxDdNFI/AAAAAAAAAWM/31DQLo7AdGQ/s1600/e%3Dprocurement.jpg" height="221" width="400" /></a></div>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Today's highly competitive
business world requires the corporations to continuously look for IT solutions.
It’s important for businesses to improve their efficiency of business processes
& cut cost of operations to enhance their margin ratios. Businesses undergo
invariable pressure to advance their bottom lines irrespective of increase in their
top line.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In such economical frenzy scenario,
businesses switch to e-procurement solutions which give myriad benefits along
with improvement in time-to-market mechanisms & reduction in operating costs
to enhance profit margins. E-procurement is an essential part of Purchasing
& Materials Management for businesses.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In this intuitive piece of article,
you’ll learn how e-procurement helps businesses avoid costly mistakes & maintain
their competitive edge thus avoiding risk of extinction.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">First,
a quick brief about electronic procurement or e-procurement-<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">E-procurement in simple
terms assists businesses to enhance efficiency in 3 following aspects-<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 1)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Sourcing<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 2)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Negotiations with suppliers<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 3)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">R&D co-ordination<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The above 3 are crucial factors
for any business. E-procurement helps firms to achieve the respective goals efficiently
using internet & electronic market. The respective transactions can occur between
business-to-business (B2B), business-to-customer (B2C) and business-to-government
scenarios. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">E-procurement helps to co-ordinate
procurement activities online. Presutti in 2003 defined e-procurement as all the
technologies which enable buying online. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Knudsen in 2003 included further
elements into e-procurement which are-</span></div>
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<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">E-sourcing</span><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span></span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> E-tendering</span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">E-informing</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> E-reverse</span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">E-MRO</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> E-Auctions</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> Web-based enterprise resource planning (ERP)</span></li>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Thus e-procurement has now
become an essential part of the Supply Chain Management contributing to invariable
efficiencies through its e-procurement software, B2B & B2C market exchanges
& purchasing consortia.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The elements of
e-procurement consist of-</span></div>
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<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><a href="https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CBwQFjAA&url=http%3A%2F%2Fen.wikipedia.org%2Fwiki%2FRequest_for_information&ei=tpQfVMaeL8XguQSb9oKQBQ&usg=AFQjCNGXk_hT2WYEI9TUzMWMdZxGYOTOcQ&sig2=3FOPTzneMshZSyqukQ3t1A&b">Request
for information</a></span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><a href="https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CBwQFjAA&url=http%3A%2F%2Fen.wikipedia.org%2Fwiki%2FRequest_for_proposal&ei=1JQfVOigC4eHuATM-YHoAg&usg=AFQjCNHflSw7KuS3ZH3o0QZjKuASmROn3g&sig2=r1wW2SueUcK9YSjWTP-5_A&bvm=">Request
for proposal </a> </span></li>
<li><span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><a href="https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CBwQFjAA&url=http%3A%2F%2Fen.wikipedia.org%2Fwiki%2FRequest_for_quotation&ei=8pQfVJe3DYfiuQS9ioGQCQ&usg=AFQjCNEEQj5ABuz5CW20P5SMuLwJ7J5FeQ&sig2=n8WQHhM1qi7fSNTbnsFFnw&bvm">Request
for quotation </a></span></li>
</ul>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">RFx refers to the above 3
elements put together & eRFx is the software used to manage RFx projects.<o:p></o:p></span></div>
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<span style="background: yellow; font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span></div>
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<span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><a href="http://blog.indianacademy.org/2014/09/3key-benefits-of-e-procurement-for.html">Click</a></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"> to read 3 crucial benefits of e-procurement enabling businesses
to enhance their bottom lines.</span></div>
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<br /></div>
<br />
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"> </span><b style="line-height: 150%;"><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Note-</span></u></b><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;"> E-procurement
is one essential part of Purchasing & Materials Management. Indian Academy
of Management is conducting a practical and insightful business seminar on </span></span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Purchasing & Materials Management</b><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">.
The </span></span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">goal </b><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">of this seminar is to make executives
and corporate personnel learn how to make </span></span><b><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">purchasing
a constant profit </span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 19px; line-height: 28px;">center</span></span><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">!</span></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In includes detailed explanation
of the following and how it can be used to enhance business profits-<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">E-Procurement</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Legal Aspects of Purchasing</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Overseas Buying</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Vendor Management</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Negotiations in Purchasing</span></li>
<li style="line-height: 150%;"><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Financial Aspects of Materials Management</span></li>
<li style="line-height: 150%;"><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Techniques for Control of Inventory</span></li>
<li style="line-height: 150%;"><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Modern Storage and Warehousing Practices</span></li>
<li style="line-height: 150%;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Logistics & Supply Chain Management
Concepts</span></li>
</ul>
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Unknownnoreply@blogger.com22tag:blogger.com,1999:blog-7139651481320767061.post-40916983976681445312014-09-17T00:14:00.000+05:302014-09-17T00:14:16.623+05:30How To Successfully Handle Customer Complaints? Part 3<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-ydULH6MJiRs/VBiEwuqmxvI/AAAAAAAAAV0/vpMwHmwtk4s/s1600/customer%2Bcmplnts.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-ydULH6MJiRs/VBiEwuqmxvI/AAAAAAAAAV0/vpMwHmwtk4s/s1600/customer%2Bcmplnts.jpg" height="266" width="400" /></a></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Hi Everyone! In </span><a href="http://blog.indianacademy.org/2014/09/how-to-successfully-handle-customer.html" style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1<sup>st</sup>
part</span></a><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">
of this comprehensive article, we discussed essential strategies to win over an
unsatisfied customer including a vital input from Evernote's CEO. In the </span><a href="http://blog.indianacademy.org/2014/09/how-to-successfully-handle-customer_11.html" style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2<sup>nd</sup>
part</span></a><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">
I revealed vital insights about identifying & categorizing different types
of complainers to handle customer complaints successfully.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now I am here with the 3<sup>rd</sup>
part where I will reveal 6 core strategies to win over your customers. This
will include really effective methods to handle dissatisfied customers including
one key essential found in Robert Bacal’s book, "If It Wasn’t for the
Customers I’d Really Like this Job."<o:p></o:p></span></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l1 level1 lfo1; text-align: center; text-indent: -.25in;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;"><br /></span></b></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l1 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">1)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Timing matters to customers! </span></b><b><span style="font-family: "MS Gothic"; font-size: 16.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">I’ve seen lot of cases where
managers spend considerable time with customers. However, for the complaining
customers, getting their complaints resolved quickly is of extreme importance!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">A customer won’t bear the
fact that it took you 1 day to get back to her! And if she is your valuable
customer (premium customers) then you might just lose her as they just hate
excuses as discussed in the previous </span><a href="http://blog.indianacademy.org/2014/09/how-to-successfully-handle-customer_11.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">article</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">. Also
any unsatisfied customer is likely to spread the bad message to the large
audience at her disposal! This can create a serious blemish on your brand!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Remember that unhappy
customers want quick resolution, so one needs to respond prioritizing these complaining
customers. </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";"> Read this </span><a href="http://blog.indianacademy.org/2014/09/how-to-successfully-handle-customer_11.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";">article</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";"> to understand
about </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">different
categories of customers.</span><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">2. Keep the customer assured!<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Consider this. You need to fill
an online form to get in touch with the customer service. Once you submit the
form, there’s no follow-up notification. Wouldn’t you feel dissatisfied and angry?
Would you know whether your query has been considered or no?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This is really frustrating! Surprisingly,
there are several companies who have such methods. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It’s essential that a customer
feels assured that her complaint has been acknowledged with a follow-up notification
of resolving it quickly. <o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">3. The customer deserves all the respect!<o:p></o:p></span></b></div>
<div class="MsoNormal">
<span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">David Ogilvy had famously
quoted, “The customer </span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 19px; line-height: 28px;">isn't</span></span><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;"> a moron; She’s your wife!” <o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, if your treat customers
with disrespect they’ll know and won’t tolerate. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Treating customers
respectfully and like an acquaintance establishes a pool of trust. This trust
is crucial for creating long-lasting valuable relationships. Also research supports
the fact that personalized interaction is a powerful tool for effective conversations
especially with customers!<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">4. Don’t Drag<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If a customer wishes to
cancel her account, do it right away. Remember that it’s not necessary that the
customer is lost once she sign outs. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, if the customer has already
set her one foot out of the door then let her part in as frictionless manner as
possible. Don’t annoy them. Instead remind them politely what they will miss
with a sincere note of being grateful & available anytime for future
assistance.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Winning
the customers back with brilliant service forms an important part of business
cycle which one must focus on</span></i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">. <o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">5. Robert Bacal’s CARP Method<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Robert Bacal’s CARP method is
found to be really effective to handle upset customers. It refers to a path which
if followed enables one to win over an unsatisfied customer! It is-<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo2; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo2; text-indent: -.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Control- Understand carefully the situation
from the customer’s point of view. And then control the situation with polite language.
This will placate the customer and ensure her that you’re ready to help without
any deception.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Acknowledge- Acknowledge the customer’s
complaint and her concerns without ignoring any of them.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Refocus- Now, refocus the customer’s attention
to the trouble at hand. Explain her how you’ll solve it.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Problem solve- Once the solution has been
found, solve the customer’s problem which she initially came for. Assure the
customer of the problem been solved to her satisfaction.</span></li>
</ul>
<!--[endif]--><br />
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">6. Respond don’t React!<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You and I have issues, even
the customers do. Hence, never take any customer complaints personally. Take it
in a positive way which will only help to become better. The most important
thing to remember is that handle customers by responding correctly and not
reacting!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Indian
Academy of Management (IAM) is also conducting a practical seminar for
corporate personnel who want to master the art of handling customer complaints
effectively. This seminar will be delivered by an expert professional who is
himself a gold medalist in Mass Communications & holds First Class Masters
Degree from the Jamnalal Bajaj Institute of Management Studies. </span></b><a href="http://indianacademy.org/handling_customer_compl.html"><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know more</span></b></a><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-7139651481320767061.post-65929208143570176302014-09-11T11:39:00.001+05:302014-09-11T11:59:17.428+05:30How To Successfully Handle Customer Complaints? Part 2<div dir="ltr" style="text-align: left;" trbidi="on">
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/--irBTCzvZ_A/VA01_4Lt_3I/AAAAAAAAAVY/vy3i30X5v3I/s1600/Handling-customer-complaints.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://3.bp.blogspot.com/--irBTCzvZ_A/VA01_4Lt_3I/AAAAAAAAAVY/vy3i30X5v3I/s1600/Handling-customer-complaints.jpg" height="266" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Handling customer complaints effectively is the key to increase your bottom line!</td></tr>
</tbody></table>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Hi Everyone. In the 1st part
we discussed about some essential strategies to win over an unsatisfied
customer including a vital input from Evernote's CEO. You can read the previous article <a href="http://blog.indianacademy.org/2014/09/how-to-successfully-handle-customer.html">here</a>.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">As discussed I am here with
the next part. In this I will reveal vital insights about identifying &
categorizing different types of complainers to handle customer complaints
effectively.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The latest academic
publication about handling customer complaints presents a well-built case. It
reveals the impact of categorization of complainers through selection of
archetypes which most customers fall in. This helps greatly to understand the
underlying concerns of the complaining customers.</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
different categories of complainers are-</span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Modest Customers-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">They’re generally reluctant
to complaining. However, they do warrant a mention. Hence, you may require delving
deep into their thought processes via personal interactions to understand what’s
wrong exactly.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Aggressive Customers<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">They’re outspoken &
don’t shy from conveying what’s in their mind. The best “response” is to prevent
similar aggressive “reaction”. Instead, be humble like, “What else can I help
you with?” This shows you’re willing to hear the person out.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Premium Customers<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">These are your enterprise
customers who are ready to pay premium amount but demand premium support too! No
customer likes excuses. And this one just hates hearing any of them! Hence, be
careful or you might perhaps lose a credible client!<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Persistent Complainers<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">These kinds will contact you
a lot. However, their issues should be given attention which requires patience.
And if you’re able to satisfy these customers, they will sing praises of your
product or service to others!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The above types are the
extremes which you’ll encounter. As a result you’ll be able to respond
correctly to any customer thus enhancing your & your brand’s reputation &
stellar performance! <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Below
are some crucial don’t and don’ts to remember!<o:p></o:p></span></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Empathize with the customer
don’t annoy her!<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Consider the phrase, “We are
sorry for you facing this problem.” Don’t you think it’s pretty annoying from customer’s
perception?</span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";"> </span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Even if your intention is to
apologize, it may seem as demeaning or dismissive.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Simply utter you’re sorry</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">.
Even when the customer seems unreasonable, apologize right away. Ask how you
can help resolve her issue. If he or she’s very adamant, just move on!<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Transfer but with good explaination!<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Customers don’t like being
transferred when on a call. However, your task is to briefly explain the customer
as to how the transfer will benefit her. Consider the below 2 options-<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You’re getting transferred
to another call- This stinks!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You’ll be transferred to our
____ expert. She’ll be able to give you the best advice! - “Great ... okay,
then!”<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Be careful while questioning!<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There’s a thin line between successfully
following up once resolving a complaint & unintentionally inviting more complaints!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">C</span></i></b><b style="line-height: 150%;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">onsider the following 2
responses-</span></i></b><b style="line-height: 150%;"><i><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">“Is there something else
wrong?” – Wrong <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">“What else can I assist you with
today?” - Correct<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">When you ask a negative
question to a customer who have just complained, it will lead no good results.
Conversely, if you inquire about further assistance, customer feels assured of you
being available for any further issues. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In the next part I will
reveal 7 further core strategies to win over your customers. This will include
really effective methods to handle dissatisfied customers as found in Robert
Bacal’s book, "If It Wasn’t for the Customers I’d Really Like this
Job." <b>Stay Tuned!<o:p></o:p></b></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">IAM
is also conducting a practical seminar for corporate personnel who want to
master the art of handling customer complaints effectively. This seminar will
be delivered by an expert professional who is himself a gold medalist in Mass
Communications & holds First Class Masters Degree from the Jamnalal Bajaj
Institute of Management Studies. </span></b><a href="http://indianacademy.org/handling_customer_compl.html"><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know more</span></b></a><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
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Unknownnoreply@blogger.com2tag:blogger.com,1999:blog-7139651481320767061.post-71595587395643052662014-09-08T10:23:00.000+05:302014-09-08T10:23:25.906+05:30How To Successfully Handle Customer Complaints? Part 1<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="http://2.bp.blogspot.com/--irBTCzvZ_A/VA01_4Lt_3I/AAAAAAAAAVU/f_QivFTdLpw/s1600/Handling-customer-complaints.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/--irBTCzvZ_A/VA01_4Lt_3I/AAAAAAAAAVU/f_QivFTdLpw/s1600/Handling-customer-complaints.jpg" height="266" width="400" /></a></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Handling customer complaints
in an efficient & effective manner is incredibly important. It’s a crucial part
of any firm’s overall service experience by its customers.</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If a customer undergoes negative
experience, it can be easily taken as an opportunity to win over that customer for
life!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">However, handling customer
complaints & negative feedback in a positive manner takes lot of practice
& patience. In fact I suggest a key term to remember to handle customer complaints
effectively. It’s “<b><i>p2”</i></b> which means “practice and patience.” <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Below you’ll learn useful
facts and strategies in terms of handling customer complaints effectively. They
will help your business to incredibly boost its bottom line.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Why
handling customer complaint is crucial to your business?<o:p></o:p></span></b></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Poorly managed customer
complaints are the quickest ways one can demolish his otherwise stellar brand reputation.</span><span style="font-family: 'MS Gothic'; font-size: 14pt; line-height: 150%;"> </span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Consider
Phil institute’s following statistics-</span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";"> </span></b><b><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
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<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">When you resolve customer’s complaint in its favor,
70% he/she will revert for business with you yet again.</span></li>
<li><span style="text-indent: -0.25in;"><span style="font-family: Symbol;"><span style="font-size: 19px; line-height: 28px;"> </span></span><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">95% of customers prefer giving second chance
if you’re able to handle their complaints successfully.</span><span style="font-family: 'MS Gothic'; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> </span></li>
</ul>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It’s not viable to satisfy every
customer. However, if you’re able to covert an initially bad experience into a
good one, the returns will be immense!<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Further
you’ll learn essential strategies to enable you to do just the same!<o:p></o:p></span></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">“Treat
each customer like they have more than 10,000 Twitter followers."<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The above line quoted by</span><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"> </span></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Myers Barnes drives home an overarching
point. It’s that every customer should be treated equally with respect.<o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Remember</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> that
each customer has a large audience at its disposal. Hence, if you give her a
good buying and service experience, she’ll perhaps spread the good word of
mouth to all the audience she knows! </span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Why Evernote
CEO loves his angriest customers?!<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Recently, Phil Libin, Evernote’s
CEO gave an interesting insight about his love for his angriest customers.</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">He emphasizes on the need
for a balance. This balance must be maintained between <i>internal innovation</i> & <i>customer
feedback</i>.</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Phil said, “Customer
feedback is a great tool to tell you what went wrong. It's terrible at pointing
you about what you must do next!”</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;">This point makes one more fact
clear. Innovation does need help and feedback from your team. However, in the
process customers </span></span><span style="font-family: Arial, sans-serif;"><span style="font-size: 19px; line-height: 28px;">mustn't</span></span><span style="font-family: Arial, sans-serif; font-size: medium;"><span style="line-height: 150%;"> be ignored which can show your team the right
direction! In fact it’s all about customers, right?<o:p></o:p></span></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Prioritize</span></i></b><b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: "MS Gothic"; mso-hansi-font-family: "MS Gothic";"> </span></i></b><b><i><span style="font-family: "MS Gothic"; font-size: 16.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span></i></b><b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You’ll always encounter a
customer who never gets satisfied on the price front. In such cases, you should
accept such feedback with a pinch of salt.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Nevertheless, if there are multiple
customers who are facing trouble using some Key Feature A then there may be a
serious communication problem which needs immediate attention!</span><span style="font-family: "MS Gothic"; font-size: 14.0pt; line-height: 150%; mso-ascii-font-family: Arial; mso-bidi-font-family: Arial;"> </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Also incorporate an easy-to-use
and efficient feedback system which will track all relevant complaints regularly!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Stay tuned for my next
article on <b>How To Successfully Handle
Customer Complaints? Part 2. </b>In that
I will reveal how to identify and categorize the different types of complainers
to handle customer complaints effectively.<o:p></o:p></span></div>
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><br /></span></b>
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">IAM is also conducting a practical seminar for corporate
personnel who want to master the art of handling customer complaints
effectively. This seminar will be delivered by an expert professional who is
himself a gold medalist in Mass Communications & holds First Class Masters
Degree from the Jamnalal Bajaj Institute of Management Studies. </span></b><span style="font-family: "Calibri","sans-serif"; font-size: 11.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><a href="http://indianacademy.org/handling_customer_compl.html"><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%;">Know more</span></b></a></span></div>
Unknownnoreply@blogger.com3tag:blogger.com,1999:blog-7139651481320767061.post-38731271870910808332014-09-04T11:48:00.002+05:302014-09-04T11:48:29.523+05:30How To Write The Perfect E-mail?<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">My name is Donald Russe. I am
sharing an article on writing emails...</span></div>
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<b style="line-height: 150%;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Okay, I'll stop right there.</span></i></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">
Does this kind of opening honestly makes you read this blog any further? Well,
perhaps not.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">However, it’s shocking that many
sales reps still actually use such structure to connect with their prospects.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The purpose of any prospect
email is not to simply send it. <b><i>However, it's to get some response too!</i></b>
Hence, I’d like to share my <b><i>well-tested 5-step formula</i></b> for
writing the perfect e-mail which people will actually respond to.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Whether you’re going to attend
Indian Academy of Management’s (IAM) expert business seminars or not, I'd love
to hear your views & feedback after reading this blog post.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
below 5-step formula is the key to get your prospects to respond to your
e-mail-<o:p></o:p></span></b></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td><a href="http://4.bp.blogspot.com/-Ux_7xKpFXy8/VAgDKEnjG3I/AAAAAAAAAU4/iXJQTWLSfYE/s1600/email.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://4.bp.blogspot.com/-Ux_7xKpFXy8/VAgDKEnjG3I/AAAAAAAAAU4/iXJQTWLSfYE/s1600/email.png" height="343" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="font-size: 13px;"><a href="http://www.google.co.in/imgres?imgurl=http%3A%2F%2Fwww.designerstalk.com%2Fforums%2Fattachments%2Fshowcase%2F7483d1241925300-perfect-email-signature-picture-1.png&imgrefurl=http%3A%2F%2Fwww.designerstalk.com%2Fforums%2Fshowcase%2F47435-perfect-email-signature.html&h=633&w=737&tbnid=3EcfWv6MdRBJgM%3A&zoom=1&docid=YSRE2DUOrPC9AM&ei=xQIIVMXkDpDJuATguIHICQ&tbm=isch&ved=0CB0QMygBMAE&iact=rc&uact=3&dur=1284&page=1&start=0&ndsp=16">Source</a><br /></td></tr>
</tbody></table>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1) Accumulate credible
information to prepare your e-mail<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2) Proper Subject Lines<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3) Proper Opening phrase<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">4) Body Copy<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">5) Signature<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l1 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">1)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Accumulate credible
information to prepare your e-mail<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Prior to writing e-mail,
spend </span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><i>5-10</i></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"> minutes for preparation with relevant information.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Below
are certain points to help you in research-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Search on Google-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">See if they have a blog. If
yes then analyze what they're really interested in & write about.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Examine their social
presence-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This refers to finding out
whether they have any recent posts or updates on their social media pages like
Facebook & Twitter. This lets you know more about the prospect’s interests.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Check their company website
and social media pages. Also review their about us page or their management
page.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It does not end here! </span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">You
need a reason to reach out to someone.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Essential Tip-</span></u></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
Think that how you're connected with your target group. Is it because of mutual
connections? <b><i>Great!</i></b> <b><i>Use them</i></b> in your e-mail's
introduction to generate credibility.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Analyze their preferred
search terms-<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Which pages did the person
most recently viewed on your website? Which search terms brought him to your
business?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">All this will help to
establish the right context thus not seeming like a typical intruding sales rep
to the prospect. Hence, you can easily leverage this information & start a
personalized e-mail conversation!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l1 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">2)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Subject Lines-<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Here your focus should not
be on closing the deal. Instead, aim to get a <b><i>response!</i></b><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now <b><i>use that context generated</i></b>
to write the perfect e-mails, starting with subject lines as follows-<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo3; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Saul</span></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">, a
quick question for you.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%;">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l0 level1 lfo3; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">(<b>Mutual
connection</b>) recommended me to get in touch.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoListParagraph" style="line-height: 150%; mso-list: l2 level1 lfo2; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Ideas for (something that's of <b>importance to them</b>)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoListParagraph" style="line-height: 150%; mso-list: l2 level1 lfo2; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Quick question on (any <b>recent trigger event</b> or their goal)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoListParagraph" style="line-height: 150%; mso-list: l2 level1 lfo2; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Thoughts about (<b>title of his/her blog post</b>)<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">#Words </span></u></b><b><u><span style="color: #c00000; font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">to avoid</span></u></b><b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> in subject lines (also
words with similar meaning should be avoided)-<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-size: 7pt; text-indent: -0.25in;"> </span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Final </span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> </span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Complimentary</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Unique</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Help</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Discount</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Sale</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Donate</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Solution</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Don't</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Exciting</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Special</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Reminder</span></li>
</ul>
<br />
<div align="center" class="MsoNormal" style="line-height: 150%; margin-left: .25in; text-align: center;">
<b style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">3)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><b style="line-height: 150%; text-indent: -0.25in;"><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Opening Phrase-</span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Now let us start writing the
content <b><i>within</i></b> your e-mail.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Don't start writing like,
"My name is..." Will you reply to such e-mail?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Instead</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
start with something about your target group (TG), not you.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Below are some examples- <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Saul,<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">I noticed you...<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">(A mutual connection) said...<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">I liked your post on...<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Congratulations for...<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
<div align="center" class="MsoListParagraph" style="line-height: 150%; mso-list: l1 level1 lfo1; text-align: center; text-indent: -.25in;">
<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">4)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Body Copy-<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Your body copy must <b><i>exhibit
your value</i></b> by <b><i>aligning</i></b> you with your prospect's
interests and goals.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">#Avoid
generic statements like-<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">We assist firms to achieve
greater leads by 400% & efficiently give better ROI by…<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Instead </span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">ask
a credible question which aligns your research information with their
(prospect's) goals, <b><i>like-</i></b><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l3 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 1)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Is (their goal or interest), the main
priority for you now?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 2)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Do you have certain queries about (learning
topic)?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l3 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 3)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">How, if you like, would want to enhance your
strategy?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l3 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 4)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Do you prefer lifestyle business, niche
business or domination over the entire sector?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: 150%; mso-list: l3 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 5)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Are you doing this solely?<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: 150%; mso-list: l3 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-fareast-font-family: Arial;"> 6)<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Was this amazing idea all yours?<o:p></o:p></span></div>
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<!--[if !supportLists]--><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-fareast-font-family: Arial;">5)<span style="font-family: 'Times New Roman'; font-size: 7pt; font-weight: normal; line-height: normal;"> </span></span></b><!--[endif]--><b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Signature-<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Remember that your e-mail
signature <b><i>must not distract</i></b> the prospect.<o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Instead</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">,
they must be-<o:p></o:p></span></div>
<div class="MsoListParagraph" style="line-height: 150%; mso-list: l5 level1 lfo6; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Symbol; font-size: 14.0pt; line-height: 150%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><!--[endif]--><b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Short
& crisp</span></b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">- No need to scroll down, upwards, right
& left.</span></div>
<div class="MsoListParagraph" style="line-height: 150%; mso-list: l5 level1 lfo6; text-indent: -.25in;">
<span style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"> <b>Simple</b></span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">-use
simple black text.</span></div>
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<b style="line-height: 150%; text-indent: -0.25in;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Include
contact details</span></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"> & a link to view your preferred online
profile.</span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">I hope you gained useful
insights on writing the perfect e-mails.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">However, do you want to know
more about writing an e-mail template which nails it every time?<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If yes then attend our
expert business seminar on "<b>Developing
all the skills to write the perfect E-mail</b>"<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">It's going to be held on
23rd Sept'14 in New Delhi and 25th Sept'14 in Mumbai. <a href="http://indianacademy.org/handling_customer_compl.html">Know more</a><o:p></o:p></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-23510777309859982712014-09-03T10:45:00.000+05:302014-09-03T10:48:00.088+05:30The 3 Must Have Psychological Qualities To Be The Most Effective Manager<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="http://4.bp.blogspot.com/-x6PQhrTv-K4/VAajti-BFNI/AAAAAAAAAUk/DmUQbrS2ejw/s1600/effective%2Bmanager.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-x6PQhrTv-K4/VAajti-BFNI/AAAAAAAAAUk/DmUQbrS2ejw/s1600/effective%2Bmanager.jpg" height="320" width="320" /></a></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">We live in an “era of
complexity”. This implies that world is more intricate than ever. This is the
era of knowledge management and data analytics. It refers to rapid pace seen
across technological changes. This also links to the huge amount of information
& data being generated.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Taking you back to the 17th &
18<sup>th</sup> century, philosophers like Leibniz were already belligerent
about the information overload at that time! However, the “horrifying mass of
books” which they referred, only represented a tiny portion of today’s mass of
knowledge and data!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, to be ahead in both
personal and professional life, one needs to be adept at managing relative
complexity across different areas. Perhaps
then, the right question isn’t “Why is this era so much complex?” but “<b><i>Why
certain people are able to effectively manage complexity?</i></b>” <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">I remind my readers of <b><i>3 psychological
qualities</i></b> which will surely help you to effectively manage complexity &
become the <b><i>most effective manager & corporate personality</i></b>.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
3 psychological qualities which enhance one’s ability to effectively manage
complexity are-<o:p></o:p></span></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Intellectual quotient (IQ)<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">We all know that IQ refers
to one’s mental ability. However, what’s lesser known or accepted is that IQ
does impact wide range of the real-world outcomes like job performance & career
success. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The key reason being that
higher IQ level enables a person to learn & solve novel problems quicker. Prima
facie, IQ tests may seem quite abstract & mathematical thus disconnected
from the everyday life problems. However, they’re influential to predict one’s ability
to manage complexity. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Complex environments are full
of information. This creates additional cognitive load, therefore demanding
more brainpower, calculative & deliberate thinking. IQ gives a measure of
one’s brainpower. It’s like how megabytes tell the measure of computer operations,
its speed. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Try & remember a phone
number whilst asking one for directions & memorizing your shopping list! You’ll
have a fair idea of your IQ. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">As per the “use it or lose
it” theory, one can enhance his IQ by regular working memory training like solving
puzzles, problems, handling multiple tasks at a time, etc.<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Emotional quotient (EQ)<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">EQ concerns one’s ability to
identify, control & express his/her emotions. It relates to effective complexity
management in 3 key ways. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">First, individual or manager
with higher EQ is less susceptible to fretfulness & stress. Complex
situations are much resourceful and demanding. Therefore, they’re likely to bring
much pressure & stress. However, higher EQ acts like a buffer. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Second, EQ forms a key aspect
of interpersonal skills. This means that people or managers having higher EQ
are well-equipped to steer clear across complex organizational politics. As a
result they’re able to progress in their careers in any organization or
business. <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In fact, in this hyper-connected
world, most employers are looking for soft skills & not technical
expertise. This is especially for management & leadership roles. <o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Third, those with higher EQ are
more entrepreneurial. Hence, they’re more proactive to exploit opportunities
& take risks. They’re able to transform creative ideas into real innovations.
<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Curiosity quotient (CQ)<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">CQ refers to one’s extent of
a hungry mind. Those with higher CQ seem to be more inquisitive & open to novel
experiences. They’re likely to generate many unique ideas. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Evidence suggests that CQ is
equally important for one’s ability to manage complex business environment. <b><i>How?<o:p></o:p></i></b></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Firstly, those with higher
CQ have higher tolerance towards uncertainty. This sophisticated & subtle way
of thinking defines the smallest essence of complexity. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Secondly, CQ directs one to
indulge in greater intellectual investment & knowledge acquisition. Thus, knowledge
& expertise generated over a period of time translates complex situations
into the familiar ones. Hence, CQ is the vital tool for creating simple
solutions for the complex problems.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Further you can browse
through the details of upcoming Indian Academy of Management’s (IAM) practical business
seminars & corporate events </span><a href="http://indianacademy.org/"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">here</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">. <o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">We
are going to cover topics like-<o:p></o:p></span></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">1. Lean Management | </span><a href="http://indianacademy.org/lean_management.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know More</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">2. Win-Win Negotiations I <a href="http://indianacademy.org/win_negotiations.html">Know More</a><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">3. Sourcing Excellence &
Vendor Management I </span><a href="http://indianacademy.org/sourcing_excellence.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know
More</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">4. E-mail Writing Skills I <a href="http://indianacademy.org/email_writing_skills.html">Know More</a><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">5. Handling Customer Complaints
I </span><a href="http://indianacademy.org/handling_customer_compl.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know
More</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-7139651481320767061.post-74962476861349748272014-08-27T12:16:00.000+05:302014-08-27T12:16:11.546+05:30How To Make The Most Of Business Seminars?<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">All those people who are
going to attend a business seminar, I’d like ask a simple question: </span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><i>What
is your goal?</i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">There are different benefits
& parameters one could focus on while attending a business seminar. Hence,
if your goal is not clear, you might perhaps lose the objective you’re
attending the business seminar for. Are you there for networking & making
connections with the smart people or for learning purpose? Maybe your goal is to
simply follow the important speakers during the seminar, until they perhaps
notice you!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">To help one discover his goal,
I have mentioned certain types of specific personas below. They will be
extremely helpful for a person to choose what type of category will give him/her
optimal benefits from the business seminar. (And if you are attending IAM’s
BUSINESS SEMINARS 2014, you will be able to do a self-diagnosis & figure
out easily what your goal is thus making the most of the seminar)<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">So
find out which type of persona will suit the business occasion? Check out from
below list-<o:p></o:p></span></b></div>
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<a href="http://1.bp.blogspot.com/-Vy1fIdoWCrU/U_1zSnduhBI/AAAAAAAAATI/OidvavfOtG8/s1600/The%2BNetworker.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-Vy1fIdoWCrU/U_1zSnduhBI/AAAAAAAAATI/OidvavfOtG8/s1600/The%2BNetworker.jpg" height="247" width="320" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Networker<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim
= Connect with smart professionals<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The networker’s aim is to
meet & make lasting associations with other professionals of the industry. Also
they may have a goal to meet & connect with the keynote speakers. Chances
are, these people have made enough connections via social media & have
connected to the attendees through the specific “conference hashtag” way before.
You’ll perhaps see this person talking to multiple groups during happy hour &
handing out his business cards.<o:p></o:p></span></div>
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<a href="http://2.bp.blogspot.com/-zSHiu1Xt-S4/U_1zcANjzvI/AAAAAAAAATQ/iesdvJ5RGb0/s1600/The%2BSponge.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-zSHiu1Xt-S4/U_1zcANjzvI/AAAAAAAAATQ/iesdvJ5RGb0/s1600/The%2BSponge.jpg" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Sponge<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim=
Learn<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">He is the person who’s there
at the business seminar to get the most information as possible. You will
probably see him juggling with this laptop, smartphone or a notebook & diligently
taking notes. Sometimes such an attendee’s biggest struggle is to decide which
seminar to attend (they are all so great!).<o:p></o:p></span></div>
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<a href="http://3.bp.blogspot.com/-f-Z5hCWjpbY/U_102GSC78I/AAAAAAAAATc/O-V_cz8FGjs/s1600/Innovator.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-f-Z5hCWjpbY/U_102GSC78I/AAAAAAAAATc/O-V_cz8FGjs/s1600/Innovator.jpg" height="320" width="213" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Groundbraker<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim
= Get inspiration<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you love watching TED
Talks regularly & Steve Jobs written by Walter Isaacson is your favorite
book then you might consider yourself as the groundbreaker or “innovator”.
These people attend business seminars to get inspiration & spark creativity.
Entrepreneurs & thinkers & problem solvers can fall under this category.<o:p></o:p></span></div>
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<a href="http://4.bp.blogspot.com/-Ur_uzkMqEWU/U_109BUu2UI/AAAAAAAAATk/DfwLlSeddbE/s1600/job%2Bseeker.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-Ur_uzkMqEWU/U_109BUu2UI/AAAAAAAAATk/DfwLlSeddbE/s1600/job%2Bseeker.jpg" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Job Seeker<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim=
Getting a job<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Job seekers may have a
different set of goals for a business seminar. This also depends on his current
stage of job hunt. For instance, if one lies in the awareness stage then he might
simply listen & learn about various companies & jobs & therefore try
to connect with people for the same. One who lies beyond awareness stage, he might
have already made certain connections with the seminar attendees looking at
their profile through social media channels like LinkedIn or Twitter.
Therefore, business seminars would be the best place to meet those people in
personal & make an elevator pitch by presenting one’s resume or portfolio
& get a good job!<o:p></o:p></span></div>
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<a href="http://4.bp.blogspot.com/-HtfddwKVLaE/U_11BzBBo0I/AAAAAAAAATs/NeTycGxAp34/s1600/The%2Bdealmaker.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-HtfddwKVLaE/U_11BzBBo0I/AAAAAAAAATs/NeTycGxAp34/s1600/The%2Bdealmaker.jpg" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The Deal Maker<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim
= Create business partnerships<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The deal maker attends business
seminars & conferences with the aim of creating valuable business
partnerships. There can be several reasons like for co-marketing, sponsorships,
co-branding or speaking opportunities. <o:p></o:p></span></div>
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<a href="http://4.bp.blogspot.com/-vZNDpWy7t-o/U_1-jOMOlVI/AAAAAAAAAT8/ASKUvLEW7a8/s1600/spy.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-vZNDpWy7t-o/U_1-jOMOlVI/AAAAAAAAAT8/ASKUvLEW7a8/s1600/spy.jpg" /></a></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Beware of The Spy!<o:p></o:p></span></u></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Aim
= Competitive intelligence<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Such a person attends business
conferences solely to find out what his competitors are up to. What are their
strategies? What will be their next steps? How strong is the competitor’s hold
on market? (This can be judged by observing the number of audience & their
response attending the seminar)<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Attending business conferences
by spies has been a popular sales enablement tactic. It gives the sales team of
the firm, useful insights to close additional deals.<o:p></o:p></span></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Conclusion-<o:p></o:p></span></u></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you attend a business
seminar or conference choosing from the above 6 goals in mind, you’ll be able
to make the most of business seminars & become more productive.<o:p></o:p></span></div>
<br />
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Do you think you’ll fall
into one of the above categories during Indian Academy of Management’s (IAM)
seminars of 2014? </span><a href="http://www.indianacademy.org/" style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Know
more</span></a></div>
</div>
Unknownnoreply@blogger.com5tag:blogger.com,1999:blog-7139651481320767061.post-15787542235706730462014-08-26T11:12:00.000+05:302014-08-26T11:20:33.309+05:30Lean Management-The Best Way To Reduce Waste & Enhance Profits<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: inherit; font-size: 18pt;">Any organization
prospers on the basis of their results. The results of your company are
something which differentiates it from its competitors. And any business is
able to achieve desired results when it plans and follows the strategic plan
with commitment & eliminating wasteful resources.</span></div>
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<span style="font-family: inherit;"><span style="font-size: 18pt;"><br />
The</span><b><span style="font-size: 18pt;"> </span></b><span style="font-size: 18pt;">management philosophy
which has helped many businesses to achieve desired results, eliminate waste
& create value for customers is Lean Management which was pioneered by
Toyota.</span><span style="font-size: 18pt;"> </span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b><span style="font-size: 18pt;"><br />
Learn how the world top mattress maker greatly benefited from
Lean Management-</span></b><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><span style="font-size: 18pt;">Sealy is the world's top
mattress maker. During 2000 and before, workers at Sealy used to churn out
dozens of incomplete mattresses at one time & load them on a conveyor. The process
resulted in mattresses to cover large precious floor space. As result many of
the products produced were often damaged due to rubbing against each other.
Hence, there was lot of wastage happening which was eating into the profit
margins of Sealy.</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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Sealy incorporated Lean Management in its business operations in the year 2004.
Seeing amazing results it still uses lean management to overcome wasteful
resources & create value for its customers.</span></span><br />
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<span style="font-family: inherit; font-size: 18pt;"><b>How Lean Management helped Sealy & thousands of manufacturers to remain
profitable?</b></span></div>
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Sealy is among those thousands of manufacturers which remained profitable even
during recession thanks to lean manufacturing. “It helped us to become more
& more cost-efficient,” says an executive of Sealy. “Lean management favors
streamlining at every turn of business operations. This entails each production
widget to work in an uninterrupted flow thus avoiding unfinished batches. It
favors production of only those items which customers order. It helped us to
greatly chop off billions of dollars in inventory & increase our
productivity & profit margins by 50%.”</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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"The key beneficial factors are less material handling, less defective
products and less movement thus focusing on one task at a time,” says the Vice
president of Sealy.</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><span style="font-size: 18pt;">And all this paid off!
Sealy’s, net sales during recession fell 14%. However, its earnings rose to
around $12.1 million from $10.9 million. Also its gross profit margin surged to
41.8% from 40.5%. All this happened because Sealy incorporated Lean Management.</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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<li><span style="font-size: 18pt;">Today
each bed at Sealy gets completed within 4 hours, down from 21. This is possible
due to less wasted time between the production stages.</span></li>
<li><span style="font-size: 18pt;">Also the median delivery times saw a cut to 60 hours and less, down from 72.</span></li>
<li><span style="font-size: 18pt;">The
plants have been able to reduce raw-material inventory by 50%. This reduced
inventory costs greatly.</span></li>
<li><span style="font-size: 18pt; line-height: 115%;">They were able to eliminate thousands of square feet having "work
in process". This helped them to eliminate wastage like piles of
unfinished beds.</span></li>
<li><span style="font-size: 18pt; line-height: 115%;">Sealy was able to move the workers closer and work together. As a result, they
were able to free up enough space to merge two shifts thus slicing costs.</span></li>
<li><span style="font-size: 18pt; line-height: 115%;">Sealy has decreased its workforce by more than 30% in the last 5 years through
attrition & temporary staff cuts. Lean management helped this business
organization to employ far fewer material handlers & enhance productivity
by 50%.</span></li>
</ul>
<br />
<span style="font-size: 18pt;">
</span><br />
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<o:p> </o:p><span style="font-family: inherit; font-size: 18pt;">This is only one example. More than 70% of manufactures and businesses
worldwide use lean management to achieve desired results & reduce waste
& create value for its customers.</span></div>
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<b style="font-family: inherit;"><span style="font-size: 18pt;"><br /></span></b>
<b style="font-family: inherit;"><span style="font-size: 18pt;">Lean management helps to eliminate waste by achieving one-piece
flow. I remind the readers of 7 wastes-</span></b></div>
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<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">1.</span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Labour</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">2.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Overproduction (this is achieved by demand
leveling where production is altered as per current demand)</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">3.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Space</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">4.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Defects</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">5.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Unnecessary human motion which causes
fluctuations in the operating system of production</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">6.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Inventory</span></span></span></li>
<li><span style="font-family: inherit;"><span style="text-indent: -0.25in;"><span style="font-size: 13.5pt;">7.<span style="font-size: 7pt;"> </span></span></span><span style="text-indent: -0.25in;"><span style="font-size: 18pt;">Transportation</span></span></span></li>
<li><b style="font-family: inherit; font-size: 18pt; text-indent: -24px;"><span style="font-size: 18pt;"><br /></span></b></li>
<li><b style="font-family: inherit; font-size: 18pt; text-indent: -24px;"><span style="font-size: 18pt;">Lean management uses a
set of tools to eliminate the above wasteful resources and increase profits and
productivity. The tools are-</span></b></li>
</ol>
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<span style="font-family: inherit;"><span style="font-size: 18pt;">• SMED<br />
• Value Stream Mapping<br />
• Five S<br />
• Kanban (pull systems)<br />
• Poka-yoke (error-proofing)<br />
• Total Productive Maintenance<br />
• Elimination of time batching<br />
• Mixed model processing<br />
• Rank Order Clustering<br />
• Single point scheduling<br />
• Redesigning working cells<br />
• Multi-process handling<br />
• Control charts (to keep a check and eliminate further wastage)</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><span style="font-size: 18pt;"><br />
Indian Academy of Management invites everyone who wants to learn all the above
tool & methods for an expert seminar on “LEAN MANAGEMENT”. It will cover
every aspect of lean management required for businesses to enhance its profit
margins and reduce wastage & create value for customers.</span><span style="font-size: 18pt;"> </span><span style="font-size: 18pt;"><a href="http://indianacademy.org/"><span style="color: blue; mso-bidi-font-size: 11.0pt;">Click here</span></a></span><span style="font-size: 18pt;"> </span><span style="font-size: 18pt;">to know more.</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></div>
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Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-7139651481320767061.post-17817452927486359672014-08-19T13:26:00.000+05:302014-08-21T11:50:00.964+05:30How To Achieve 20% Higher Revenue Growth in Business?<div dir="ltr" style="text-align: left;" trbidi="on">
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<img src="http://www.cambridgenetwork.co.uk/public/news/1team-growth.jpg" /><br />
<br />
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span><br />
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Statistics claim that you
can achieve 20% higher revenue growth with a more enhanced sales process, </span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><i>but how?</i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Let’s understand how to you
can achieve this higher revenue growth by employing an <b><i>enhanced sales process</i></b>.
Further you will learn all the parameters you need to consider to instill an
enhanced sales process in your business.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></b></div>
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<b><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Align your sales forecasts
with clearly defined sales process-</span></u></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-align: left; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"><br /></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">There’s no point to have a sales forecast which
no one understands. This is the fundamental characteristic of a sound sales process.</span></li>
<li style="line-height: 150%;"><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It’s critical to align sales forecasts with
well defined sales processes to achieve greater bottom lines for any organization.</span></li>
<li style="line-height: 150%;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The Sales Management Association in its recent
study found an interesting fact. In its survey of certain companies, it was
found that firms with well defined sales processes along with rational sales
stages attain 20% higher revenue growth than the firms who don’t.</span></li>
<li style="line-height: 150%;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The key point to grasp from the above point
is the phrase “well-defined sales process.” The sales stages must be set rationally and
communicated to the employees about all the necessary details. If the stages
are murky with the employees having to interpret crucial terms like “qualified
opportunity” then it will have negative impact on your firm’s sales and
employee productivity. Further it can create confusion regarding your firm’s sales
forecast.</span></li>
</ul>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
hallmarks of a well-defined sales process are as follows-<o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo2; text-indent: -.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The stages & terms of must be explicitly defined.
All these determined definitions must be communicated to the firm’s sales team.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Your sales stages should be in the range of 6-10.
If it’s less than 6 then you may lack enough process sophistication for accurate
management. If it’s more than 10 then you cannot trust what’s going on in each
stage. It can become too complex & confusing.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Sales process reflects the buying process. Often,
sales leaders focus all their efforts towards sellers, what they’re doing and
ignore the buyer (consumer) side of equation. It’s important to correlate the
selling & buying processes. This ensures progress on both sides, when sales
progresses a stage, the buyers also should progress or grow.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Any firm which wants to adopt a more well-defined
for better revenue growth & better pipeline management, it should make the <b><i>buyer’s
process</i></b> as the starting point. If you’re able to understand the consumer’s
side well enough then you will be able to reconfigure the sales process making
it further aligned to consumer needs. You can use methods like customer
interviews & surveys to aid your research. </span></li>
</ul>
<!--[if !supportLists]--><br />
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#The
bottom line-<o:p></o:p></span></u></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">A business must have clear
and well-defined sales stages which everyone understands. Each person should be
able to clearly understand what goes into every stage. Without this, there is no
basis for effective sales forecasting. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you remember the key
points mentioned in this article, your firm’s bottom line will reward you with
greater revenue growth.<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">For all the entrepreneurs
and executives, </span><a href="http://indianacademy.org/"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Indian
Academy of Management</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> (IAM) is organizing an expert seminar on
"<b><i>Professional Selling Skills</i></b>". You will learn and master
the art of effective "prospecting", "customer-centered
selling" and "closing techniques" to boost your sales and
revenue growth. You can visit IAM's website </span><a href="http://indianacademy.org/professional_selling.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">here</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"> and
know all the details of the seminar, what it will cover and the bio-data of the
expert speaker.Get your seats booked </span><a href="https://www.blogger.com/null" name="_GoBack"></a><a href="http://indianacademy.org/professional_selling.html"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">now!</span></a><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
<br />
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<br /></div>
</div>
Unknownnoreply@blogger.com3tag:blogger.com,1999:blog-7139651481320767061.post-33074886269832088022014-08-13T09:29:00.002+05:302014-08-13T09:29:45.723+05:30The 4 Business Strategy Models Which Have Become a Corporate Fad!<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The corporate arena too has
its fads like fashion and entertainment industries. In the old days, manufacturing
model dominated the economy. The business models kept on evolving to the present
growth of knowledge-based economy model. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">During the 1980s & 1990s,
GE's famous rank-and-yank, Toyota's lean management & kaizen were the
corporate fads along with Google's Top 20% during the last 10 years. <b><i>Let’s
have a look at the management fads of today!</i></b><o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Holacracy<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Holacracy is the newest
buzzword. It’s becoming a growing corporate fad most prevalent in Silicon
Valley’s internet-based start-up companies. Some of the biggest firms adapting
to this form of business model are consulting firms David Allen Company &
Undercurrent.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Holacracy is a business strategy which shuns
the various top-down hierarchies. It also eliminates designations.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This business model believes in management
by committees & not managers. It facilitates experimentation</span></i></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Holacratic organizations as they are called are
structured around specific tasks. A particular group or committee is formed which
distributes tasks amongst the members. The members are responsible for the tasks
given to them.</span></li>
</ul>
<br />
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Kaizen<o:p></o:p></span></u></i></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l2 level1 lfo2; text-indent: -.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Kaizen, a Japanese term for <b><i>continuous
improvement</i></b> is still prevalent in several corporate sectors.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It refers to small but regular inputs to
improve productivity, security, & effectiveness in business while reducing
waste. <b><i>Kaizen considers the inputs from the CEOs to the assembly-line workers
which is very effective</i></b>.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">It was popularized prior to World War II by the
Japanese giants like Toyota and Canon. Later on American firms embraced this
business model with gusto along with other countries also entering the
bandwagon.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The manufacturing firms globally consider
Kaizen as very effective in improving work processes & quality of products.
It also helps to reduce defects & accidents. Kaizen is also undertaken by many
logistics & supply chain industries along with sectors of psychotherapy, coaching
& healthcare.</span></li>
</ul>
<!--[if !supportLists]--><br />
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Lean
management<o:p></o:p></span></u></i></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l1 level1 lfo3; text-indent: -.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Some of the most popular business models like
just-in-time, lean management & kaizen, all originated in Japan.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Lean management traces its roots from the
lobbies of Toyota where the idea was created after World War II. Hence, it’s often
called as the Toyota way.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Lean management essentially focuses on creating
value by eliminating wastage. <b><i>This business model helped Toyota to reduce its
wastes & improve overall customer value</i></b>. It has played a
significant role in the progress of Toyota, from a minor company to the world's
biggest automaker! Hence, this management philosophy has garnered attention of
many businesses worldwide.</span></li>
<li><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Lean management helps to eliminate
waste, deliver timely high quality products at least cost to the customers with
greater efficiency</span></i></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">. <b><i>It also helps businesses to keep their workplace
responsive and alert to current market trends. As a result of so many lucrative
ideals, lean management today is has become the core business model of companies
across Japan, US & India</i></b>.</span></li>
</ul>
<!--[if !supportLists]--><br />
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Bottom
of the pyramid (BOP)<o:p></o:p></span></u></i></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l3 level1 lfo4; text-indent: -.25in;">
</div>
<ul style="text-align: left;">
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Bottom of the pyramid (BOP) is a business
model targeted at delivering goods & services to the poorest across the
world.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">Interestingly, when BOP originated, it was the
time when the idea of BRIC was drafted to focus the world's attention on the emerging
economies consisting of millions of poor.</span></li>
<li><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">BOP’s moral approach gained increasing traction
across companies from West to East. Businesses started making low-cost products
so that even the poorest people can benefit from their products. Today, BOP has
become a buzzword for even some of the blue-blooded MNCs such as GE, Ford,
Phillips & Nissan.</span></li>
</ul>
<!--[if !supportLists]--><br />
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">So which business model will
you prefer for your business?<o:p></o:p></span></i></b></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">If you want to learn more deeply
about various techniques for management efficiency, kindly have a look at IAM’s
expert seminars. </span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><a href="http://indianacademy.org/">Click here</a></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">
to know more.<o:p></o:p></span></div>
</div>
Unknownnoreply@blogger.com5tag:blogger.com,1999:blog-7139651481320767061.post-69914868526375073512014-08-12T10:00:00.000+05:302014-08-12T10:00:45.228+05:30Formals to Smart Casuals- Corporate India Is Witnessing a Rapid Change<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">For the B-School grads and
other executives who gave up their wardrobe of casual wears, India’s corporate
culture is giving way to the smart casual wears!</span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Pictured below- Nadella who
is Microsoft's CEO, often wears a shirt topped with a semi-formal jacket & a
pair of denims for important business presentations. The CEO of Facebook, Mark Zuckerberg
also rarely bothers about formal attires & always wears his trademark black
hoodie. The founder of Apple, Steve Jobs was the one who single-handedly started
the trend of wearing black St.Croix turtlenecks & denims for all his presentations
thus making formal wears acceptable outfits for corporate world.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-yzkxqsUfwNs/U-mXaPuzAeI/AAAAAAAAASE/zMwl3GJbUmw/s1600/jpg.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://3.bp.blogspot.com/-yzkxqsUfwNs/U-mXaPuzAeI/AAAAAAAAASE/zMwl3GJbUmw/s1600/jpg.jpg" height="480" width="640" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">The head honchos of the corporate world in casuals!</td></tr>
</tbody></table>
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Cleared
the interview in denims!</span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Smart casual wears like
T-shirts, branded denims & chinos are witnessing great demand. A 25-year-old
management trainee, after getting a B-school degree in IIM-Lucknow, gave a job
interview for Godrej. He wore a Ducati T-shirt & smart denims. <b><i>And guess
what?</i></b> The person was hired!<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Godrej expressed, “We don’t
force candidates to come in stiff, formal attires.”<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Formal wear prevents
out-of-the box thinking?<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">One employee at Godrej said,
"We are allowed wearing smart casuals during office hours. It displays the
openness in work culture.”<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Adi Godrej says, "Formal
wears prevent out-of-the box thinking during certain times. This happens as the
attire makes the entire setting seem formal & serious."<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Being Casual-Setting a swift
corporate trend<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The president group HR of Mahindra
& Mahindra says" <b><i>Being casual</i></b> aids people to be more
relaxed. It promotes an environment which is not bureaucratic.”<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
<div align="center" class="MsoNormal" style="line-height: 150%; text-align: center;">
<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Casual
wears are said to promote equality in business<o:p></o:p></span></u></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Being Casual does not give
the feeling that a certain person is more important hierarchically due to
his/her style of formal attire. As a result, equality prevails. This breeds
greater co-operation & equal opportunities amongst all gender & age
groups.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Does this mean that casual
wear segment will impact formal wear segment?<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Yes, it will. Mr. Ashok
Sharma, President of Indian Academy of Management (IAM) says, “Casual wear
segment at present contributes to more than 50% of retailer's sales. This is up
from 25% in just a few years. Also the casual wear category is growing at double
the rate of formal wear category. Hence, it may affect the sales of formal wears.
However, the formal wear culture won’t end. The senior management still and almost
everywhere suits up for big company occasions. The sectors of banking, finance &
consultancy advise wearing conservative office attires even for the young. Having
said that I feel that this is unlikely to prevent the spread of casual wears
like pricey tees & branded denims across India Inc's offices.”<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: 150%;">
<br /></div>
</div>
Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-7139651481320767061.post-68922871958496250472014-08-07T11:24:00.001+05:302014-08-10T16:38:26.395+05:30Proper Business Etiquette for Handshakes<div dir="ltr" style="text-align: left;" trbidi="on">
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">A good handshake with proper
business etiquette is the first attempt to make an indelible professional
impact. It plays an important role in influencing an important business
decision whether you’re about to strike a big deal or get a new job. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, <b><i>proper grip & hand position </i></b>are
vital handshake etiquettes along with a proper posture of your body. Read on to
get some valuable business etiquette tips to give a proper handshake. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Types
of handshakes to avoid during business negotiations-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Dead
Fish Handshake<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<div class="separator" style="clear: both; text-align: center;">
</div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-J6p1Nky-qJA/U-MSIYlFS2I/AAAAAAAAARI/BhWuYcOmtQ0/s1600/img.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-J6p1Nky-qJA/U-MSIYlFS2I/AAAAAAAAARI/BhWuYcOmtQ0/s1600/img.jpg" height="205" width="320" /></a></div>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://4.bp.blogspot.com/-eyqQ4pLk28Q/U-MSVwX6xEI/AAAAAAAAARQ/nTNbc04U-CU/s1600/imgres.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-eyqQ4pLk28Q/U-MSVwX6xEI/AAAAAAAAARQ/nTNbc04U-CU/s1600/imgres.jpg" height="140" width="320" /></a></div>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">This is considered as a limp
handshake and can be detrimental during any kind of business deals or business
negotiations. It shows that the person lacks energy and enthusiasm. It gives
other person the feeling of holding a dead fish rather than a person's hand.
This depicts low-self esteem and no confidence at all.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
Southpaw<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape id="Picture_x0020_1" o:spid="_x0000_i1028"
type="#_x0000_t75" style='width:195.75pt;height:158.25pt;visibility:visible;
mso-wrap-style:square'>
<v:imagedata src="file:///C:\Users\a\AppData\Local\Temp\msohtmlclip1\01\clip_image004.png"
o:title="south paw"/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-LrRzlsSqTLk/U-MSzuf17mI/AAAAAAAAARY/-utVzoqPRTY/s1600/south+paw.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://1.bp.blogspot.com/-LrRzlsSqTLk/U-MSzuf17mI/AAAAAAAAARY/-utVzoqPRTY/s1600/south+paw.png" height="258" width="320" /></a></div>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">The
other name for the Southpaw is the Lefty. This type of handshake is a strict
no-no unless your right hand has been injured.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Giving a handshake with the
left hand is considered uncouth in business situations. It gives an expression
of disrespect in many countries.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
Denominator</span></b><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-atJh01LK1sk/U-MTJJZWCUI/AAAAAAAAARg/HvOjM6jlBz0/s1600/the+denominator.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-atJh01LK1sk/U-MTJJZWCUI/AAAAAAAAARg/HvOjM6jlBz0/s1600/the+denominator.png" height="190" width="320" /></a></div>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">This type of handshake
involves the use of a downward turned palm where the person with an intention
or not turns the wrist of the other person downwards. It literally says, "</span><b style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><i>I am
more powerful than you</i></b><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">."</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"><br /></span>
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">The problem with this type
of handshake is that even if the person has an innocuous intention, the other
person can get offended. This can affect your business deal negatively.</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b>
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Hence, while you offer a
handshake make sure you don’t twist the other person’s hand downwards!<o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Further you can learn the
type of handshakes which are suitable for any type of business situations. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
types of handshakes considered perfect in the business world are-<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
Appropriate Handshake<o:p></o:p></span></b><br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-kvS6lCCKmFQ/U-MTfp_eVvI/AAAAAAAAARo/NPL_bpWOOdc/s1600/appropriate.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-kvS6lCCKmFQ/U-MTfp_eVvI/AAAAAAAAARo/NPL_bpWOOdc/s1600/appropriate.png" height="224" width="320" /></a></div>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<div class="separator" style="clear: both; text-align: center;">
</div>
<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape id="Picture_x0020_6" o:spid="_x0000_i1026"
type="#_x0000_t75" style='width:222.75pt;height:156pt;visibility:visible;
mso-wrap-style:square'>
<v:imagedata src="file:///C:\Users\a\AppData\Local\Temp\msohtmlclip1\01\clip_image008.png"
o:title="appropriate"/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span></b><b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></b></div>
<div class="MsoListParagraphCxSpFirst" style="line-height: 150%; mso-list: l0 level1 lfo1; text-indent: -.25in;">
<br />
<ul style="text-align: left;">
<li style="text-align: left;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Maintain a pleasant eye contact with the
other person. Don't look below at the hand while you offer a shake.</span></i></b></li>
<li style="text-align: left;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Give a pleasant expression-it shouldn't
be stiff or show over-eagerness</span></i></b></li>
<li style="text-align: left;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Close your fingers around other person's
hand. Your thumb should rest to the side. Grip with a slight firm giving gentle
pumps (usually two) as you raise the hand slightly up & down for a shake.</span></i></b></li>
<li style="text-align: left;"><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Release the hand after 3-4 seconds</span></i></b></li>
</ul>
<!--[if !supportLists]--></div>
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The Body Posture-</span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">Stand firm and extend the
right hand straight out towards the front of your body. Give a slight bent to your
elbow with your thumb pointing towards the ceiling. Lean forward slightly if
there's space. However, don't lean so much that your faces are uncomfortable
close!</span></div>
<div class="MsoNormal" style="line-height: 150%;">
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b>
<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This type of handshake is
considered perfect across many countries and during any kind of business
situation. <o:p></o:p></span></i></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">The
Shug</span></b><br />
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-Y6anzjoOtCU/U-MT02An-pI/AAAAAAAAARw/x8zimuBTyHs/s1600/shug.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-Y6anzjoOtCU/U-MT02An-pI/AAAAAAAAARw/x8zimuBTyHs/s1600/shug.png" height="235" width="320" /></a></div>
<b style="line-height: 150%;"><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%; mso-no-proof: yes;"><!--[if gte vml 1]><v:shape
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o:title="shug"/>
</v:shape><![endif]--><!--[if !vml]--><!--[endif]--></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The Shug is also known as “<b><i>Half
shake-half hug</i></b>”. This type of handshake is considered incredibly
versatile and flexible. It conveys the person's masculinity with an essence of
affection and openness. It's a reserved kind of handshake but truly expressive
in a comfortable manner. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%;">
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This type of handshake is
generally good when meeting your professional colleagues and clients. However,
judge whether the other person is comfortable doing it or not. If you have any
slight doubts then it's better to go with the <b><i>Appropriate Handshake</i></b>
which is convenient in all business situations.<o:p></o:p></span></div>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><br /></span>
<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">If you want to learn
more such effective business etiquette tips then register for our expert seminar
on “<b><i>Effective
Business Etiquettes</i></b>”. You can browse through the details of the seminar
on IAM’s website </span><span style="font-family: "Calibri","sans-serif"; font-size: 11.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><a href="http://indianacademy.org/"><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%;">here</span></a></span><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;">.</span></div>
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<span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">This article demonstrates an
effective supply chain management strategy.Effective supply chain management
strategy helps businesses to lower their product/service costs. This enables them </span><a href="https://www.blogger.com/null" name="_GoBack" style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;"></a><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%;">to offer their products & services at highly competitive
prices to customers.</span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">We have taken the example of
<b><i>Walmart</i></b>.
It’s regarded as world’s largest &perhaps most powerful retailer. <b><i>Walmart
credits all its achievement in terms of highest sales/square foot, highest
inventory turnover & highest operating profit than any other discount
retailer to its effective supply chain management</i></b>. <b><i>It owes its evolution from a regional
retailer to a global powerhouse to its effective management of supply chain.<o:p></o:p></i></b></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">This clears one thing that effective
management of supply chain is crucial for businesses to reduce their costs and stay
ahead of competition.<o:p></o:p></span></i></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Further
you can learn the strategies Walmart employed to achieve world-class supply
chain-<o:p></o:p></span></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Provide
customers with goods they want<o:p></o:p></span></u></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Walmart began with the goal
to provide customers with the goods they wanted. Walmart believes that good
must reach customers at the right time & at the right place. <o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Developing
cost structures<o:p></o:p></span></u></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In order to achieve the
above caveat of providing customers with goods they want,Walmart focused on
developing its <b><i>cost structures</i></b>. This allowed Walmart to offer products at low
prices everyday!<o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Walmart achieved this by
effective <b><i>replenishment</i></b> of its inventories. This wasthe centerpiece of
Walmart’s strategy to achieve effective supply chain management.Walmart used a
logistics technique called as “<b><i>cross docking</i></b>”. Cross dockingallowed
Walmart to re-route its products from suppliers to the Walmart’s warehouses. From
the warehouses, the products where then shipped to various stores. <b><i>This
prevented sitting of products for long periods in inventory</i></b>. This
strategy decreased Walmart’s costs significantly. As a result, Walmart was able
to pass on those savings for their customers’ benefitsby offering products at highly
competitive prices. <o:p></o:p></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Further, Walmart focused on
developing an enhanced supply chain management strategy to further exploit
&leverageits competitive advantage.<o:p></o:p></span></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></b></div>
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<b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Elements
of Supply Chain Management (SCM)-<o:p></o:p></span></b></div>
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</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The main elements of a supply chain include
purchasing, operations, distribution &integration.</span></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><span style="font-family: Arial, sans-serif; font-size: 14pt; line-height: 150%; text-indent: -0.25in;">The supply chain begins with purchasing. Purchasing
managers or buyers are typically responsible to determine which products their
company will sell. This is followed by sourcing product suppliers &
vendors. Further, the purchasing managersprocure products from the selected vendors
at prices &terms which meet profitability goals.</span></li>
</ul>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">In order to achieve
effective supply chain management, the supply chain operations of a business
must focus on accurate demand planning, forecasting & inventory management. <o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Forecasts help a business to
estimate demands of customers for a certain product during certain period of
time. This is calculated based on historical data &external drivers like upcoming
sales & promotions. Also the changes in trends & competition affect demand
planning. <b><i>This practice of employing accurate demand planning will help to create
accurate forecasts</i></b>. This is critical for effective inventory management
which is at the crux of effective supply chain management. <o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Walmart’s Strategy
of Managing its Supply Chain<o:p></o:p></span></u></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Walmart enjoys market
leadership position primarily because of its efficient integration of suppliers,
manufacturing, warehousing &distribution to stores. <o:p></o:p></span></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">#Walmart’s
supply chain strategy employs 5 key components which are-<o:p></o:p></span></u></i></b></div>
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</div>
<ul style="text-align: left;">
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Vendor partnerships</span></i></b></li>
<li><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Cross docking</span></i></b></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Distribution management</span></i></b></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Technology</span></i></b></li>
<li><span style="font-family: Symbol; font-size: 14pt; line-height: 150%; text-indent: -0.25in;"><span style="font-family: 'Times New Roman'; font-size: 7pt; line-height: normal;"> </span></span><b style="line-height: 150%; text-indent: -0.25in;"><i><span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Integration</span></i></b></li>
</ul>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Walmart’s supply chain starts
with strategic sourcing to search for products at best prices from suppliers. Also
Walmart ensures that the suppliers will be able to meet any demand. It establishes
strategic partnerships between most vendors. Walmart offers selected vendors,
the potential for long-term & high volume purchases. And in exchange Walmart
gets bulk-purchases at lowest possible prices!<o:p></o:p></span></i></b></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;"><br /></span></div>
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">The suppliers then are
responsible to ship the products to Walmart’s distribution centers. Here, the
products are cross docked & delivered to the Walmart stores. <o:p></o:p></span></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></i></b></div>
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<b><i><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Hence, Walmart uses cross
docking, effective & collaborative distribution management &efficient transportation
management to keep inventory & transportation costs down. This reduces the
transportation time & eliminates inefficiencies.</span></i></b><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><o:p></o:p></span></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;"><br /></span></u></i></b></div>
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<b><i><u><span style="font-family: "Arial","sans-serif"; font-size: 16.0pt; line-height: 150%;">Another major feature of
Walmart’s effective supply chain management is Walmart’s possession of largest IT
infrastructure than any private company around the world!<o:p></o:p></span></u></i></b></div>
<br />
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<span style="font-family: "Arial","sans-serif"; font-size: 14.0pt; line-height: 150%;">Walmart regards technology to
play a key role in it effective supply chain management. Walmart’s
state-of-the-art technology & network design enables accurate forecasting
& demand planning. Also it enables Walmart to monitor &predict
inventory levels &create efficient transportation routes. This helps
Walmart to manage long-term customer relationships & provide immediate service
response logistics to customers!<o:p></o:p></span></div>
</div>
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